Exam Service-Con-201 Topic 1 Question 1 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 1
Topic #: 1
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which report type should the consultant recommend when creating a report?

Suggested Answer: C Vote an answer

For analyzing the time spent within each case status during the case lifecycle, the Case Lifecycle report type is recommended. This report provides a detailed view of the duration cases spend in each status, helping to identify bottlenecks and areas for process improvement to reduce average case age and enhance customer satisfaction.

by Geoff at Jun 05, 2026, 02:51 AM

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