Exam Service-Con-201 Topic 1 Question 278 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 278
Topic #: 1
Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

Suggested Answer: C Vote an answer

To prevent customers who use abusive language from starting future chat sessions, creating an IP blocking rule is the recommended feature. This allows administrators to block specific IP addresses from accessing the chat service, effectively preventing abusive customers from initiating new sessions and maintaining a positive and safe environment for both customers and service agents.

by Hayden at Jul 09, 2026, 07:44 AM

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