Exam Service-Con-201 Topic 4 Question 214 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 214
Topic #: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.).
Additional requirements are listed below:
* Support attachments up to 25 MB per inquiry
* Under 2,500 inquiries per day
Which configuration solution should a consultant recommend to meet these requirements?

Suggested Answer: A Vote an answer

For supporting attachments up to 25 MB and handling under 2,500 inquiries per day via free-form email, On-Demand Email-to-Case is the recommended solution. On-Demand Email-to-Case processes emails and attachments without requiring an email server, and is suitable for the specified volume and attachment size requirements, ensuring efficient case creation from customer emails.

by ahmadtr at Jun 11, 2026, 01:00 PM

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