Exam Service-Con-201 Topic 6 Question 141 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 141
Topic #: 6
Cloud Kicks has several hundred knowledge articles that span dozens of topics and cover a wide range of products, help articles, and trouble shooting ideas. The admin at Cloud Kicks is going to organize the knowledge articles into Data Categories.
What should the admin keep in mind when organizing articles?

Suggested Answer: B Vote an answer

When organizing Knowledge articles in Salesforce, Data Categories provide a hierarchical structure to classify and manage content effectively. Each Data Category Group can have up to 10 levels in its hierarchy, allowing for detailed categorization of articles.
It's important to note the following limits:
Data Category Groups:You can create up to 3 active Data Category Groups.
Categories per Group:Each group can contain up to 100 categories.
Hierarchy Levels:Each group can have a hierarchy depth of up to 10 levels.
These structures help in filtering and controlling access to Knowledge articles based on user roles and permissions, enhancing the user experience and ensuring relevant content is easily accessible.
Reference:
https://help.salesforce.com/s/articleView?id=000382539&language=en_US&type=1
https://help.salesforce.com/s/articleView?id=service.category_whatis.htm&language=en_US&type=5

by Hamiltion at Sep 28, 2026, 10:06 AM

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