Exam User-Experience-Designer Topic 1 Question 123 Discussion

Actual exam question for Salesforce's User-Experience-Designer exam
Question #: 123
Topic #: 1
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?

Suggested Answer: B Vote an answer

A Community Manager is a Salesforce persona who is responsible for creating, managing, and moderating online communities that connect customers, partners, and employees. They spend most of their time engaging with community members, enforcing community standards, and providing member support. A Community Manager aligns with the user who performs similar tasks in moderating forums. References: : Salesforce Personas : Community Manager Roles and Responsibilities

by Hugo at Aug 12, 2024, 11:20 PM

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