Exam CAD Topic 2 Question 65 Discussion

Actual exam question for ServiceNow's CAD exam
Question #: 65
Topic #: 2
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Suggested Answer: B Vote an answer

by faisalcool08 at Apr 21, 2026, 05:17 AM

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faisalcool08
2026-04-21 05:17:21
Selected Answer: E
Virtual Agent is the ServiceNow platform's conversational AI capability. It provides a messaging interface (often appearing as a chat window).
ServiceNow Messenger is not a standard ServiceNow product name.
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