Exam CIS-CSM Topic 1 Question 125 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 125
Topic #: 1
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
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Suggested Answer: B Vote an answer

by Dick at Oct 22, 2025, 01:27 PM

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