Exam CIS-CSM Topic 3 Question 81 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 81
Topic #: 3
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?

Suggested Answer: D Vote an answer

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseStates.html

by Cornelia at May 03, 2026, 08:45 PM

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