Exam CSA Topic 1 Question 22 Discussion

In ServiceNow, by default, the "Save" button is not displayed on the form header. Instead, users typically use the "Submit" or "Update" buttons.
To enable the "Save" button on the form header, you must enable the glide.ui.advanced system property.
Why is "Turning on glide.ui.advanced" the Correct Answer?
Enables the "Save" Button in the Form Header
The glide.ui.advanced property activates additional UI options, including the Save button on forms.
Once enabled, users will see the "Save" button alongside "Submit" and "Update" in the form header.
Allows Partial Record Saves Without Submitting
Unlike "Submit" (which creates a new record) or "Update" (which modifies an existing record), "Save" allows users to retain changes without submitting the form.
Useful for drafts or in-progress edits.
Controlled via System Properties
The "Save" button is not a field or UI action that can be manually added through Form Design or Layout.
It is enabled at the system level via System Properties > UI Properties.
How to Enable the Save Button in ServiceNow?
Navigate to All > System Properties > UI Properties
Find the glide.ui.advanced property
Set it to "true"
Save the changes
Refresh the Incident form → The "Save" button will now appear
Incorrect Answer Choices Analysis:
B). Context Menu > Form Design > Add the "Save" button
❌ Incorrect - The "Save" button is not a UI action that can be added via Form Design. It must be enabled through system properties.
C). All > System Properties > UI Properties > Turn on the "Save" button
❌ Incorrect - No such specific "Save" button setting exists in UI Properties. The correct setting is glide.ui.advanced.
D). Context Menu > Form Layout > Add the "Save" button
❌ Incorrect - Form Layout only controls fields, not form buttons. The "Save" button is controlled via UI Properties.
Official ServiceNow Documentation Reference:
ServiceNow Docs - Enabling the Save Button
📖 Configuring UI Properties
ServiceNow Docs - Using the glide.ui.advanced Property
📖 Understanding glide.ui.advanced
Conclusion:
The correct answer is:
✅ A. All > System Properties > UI Properties > Turn on the glide.ui.advanced property This enables advanced UI options, including the "Save" button, allowing users to save records without submitting them.