Exam CSA Topic 2 Question 157 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 157
Topic #: 2
An order for new officeequipmenthas Men placed through the Service Catalog. How would you view the lists of requests after the orders have Menplaced?

Suggested Answer: D Vote an answer

When a user places an order through theService Catalog, it generates aRequest [sc_request]record in ServiceNow.
How to View Service Catalog Requests:#Navigation Path:
All > Service Catalog > Requests
This module displays:
All submitted service catalog requests
Theircurrent status(e.g., Pending Approval, Fulfilled)
AssociatedRequested Items (RITM) and Tasks (SCTASK)
A: All > Service Catalog > Open Records > Items #Incorrect
The"Items"module does not show submitted requests; it listsavailable catalog items.
B: In the Navigation Filter, type 'requests' and press Enter #Incorrect Typing"requests"might bring up multiple unrelated records, making it inefficient.
The correct approach is to navigate toService Catalog > Requests.
C: All > Tables and Columns > Taste #Incorrect
"Tables and Columns" is used fortable managementand is not related to service catalog requests.
Also, "Taste" is atypo(likely meant to be "Tasks").
Why Other Options Are Incorrect?
Service Catalog Requests Overview
Official ServiceNow Documentation Reference:

by Wanda at Sep 29, 2025, 08:42 AM

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