Exam CSA Topic 4 Question 51 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 51
Topic #: 4
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

Suggested Answer: A Vote an answer

In ServiceNow Access Control Lists (ACLs), rules can be applied at different levels:
Table-level - Applies to all fields and records in a table.
Field-level - Applies to specific fields within a table.
To create an ACL rule that applies to all rows and all fields of the Incident table, the correct object name is:
➡ incident.*
How Access Control Naming Works:
incident.* ✅ - Grants or restricts access to all fields and records in the Incident table.
incident.number - Restricts access to the "Number" field in the Incident table.
incident.short_description - Controls access to the "Short Description" field only.
Why Are Other Options Incorrect?
B . incident.all ❌
No such ACL naming convention exists in ServiceNow.
C . incident.! ❌
This is not a valid ACL syntax in ServiceNow.
D . incident.None ❌
This is not a recognized ACL format in ServiceNow.
Reference:
ServiceNow CSA Documentation - Access Control Rules (incident.* Format) ServiceNow Product Documentation - Configuring ACLs & Table-Level Security (https://docs.servicenow.com)
✅ Final Answer:
A . incident.*

by deepak.tewari at Jun 11, 2026, 04:24 AM

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deepak.tewari
2026-06-11 04:24:09
Selected Answer: D
In ServiceNow, Access Control Lists (ACLs) use specific object name formats to determine what level of access is being granted:

incident.None: This is a table-level ACL. It applies to the entire table and all of its records (rows). A user must pass this rule to be able to access the table at all.

incident.*: This is a field-level wildcard ACL. It applies to every field (column) on the Incident table unless a specific field has its own ACL (like incident.short_description).

incident.all and incident.!: These are not valid ACL object naming conventions in ServiceNow.
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