Exam CSA Topic 5 Question 317 Discussion
Actual exam question for ServiceNow's CSA exam
Question #: 317
Topic #: 5
Question #: 317
Topic #: 5
What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)
Suggested Answer: A,D Vote an answer
Detailed
In ServiceNow, list views can be customized to group records by specific fields to enhance data organization. To group records by the Category column:
Option A allows administrators to use the list context menu to group records by category, providing easy data visualization based on the selected column.
Option D involves using the Group icon (usually located in the column header) and selecting the category for grouping. These grouping options simplify navigating and analyzing data by sorting records based on relevant columns, like Category. (Reference: ServiceNow Documentation - List Controls and List Context Menu)
In ServiceNow, list views can be customized to group records by specific fields to enhance data organization. To group records by the Category column:
Option A allows administrators to use the list context menu to group records by category, providing easy data visualization based on the selected column.
Option D involves using the Group icon (usually located in the column header) and selecting the category for grouping. These grouping options simplify navigating and analyzing data by sorting records based on relevant columns, like Category. (Reference: ServiceNow Documentation - List Controls and List Context Menu)
by Burgess at Jun 29, 2026, 11:40 PM
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