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You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then select the queue.
Does the solution meet the goal?

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Question List (28q)
Question 1: You manage a Dynamics 365 for Customer Service environment. ...
Question 2: Note: This question is part of a series of questions that pr...
Question 3: Note: This question is part of a series of questions that pr...
Question 4: You are using Dynamics 365 for Customer Service. You need to...
Question 5: You are a Dynamics 365 for Customer Service administrator. Y...
Question 6: Note: This question is part of a series of questions that pr...
Question 7: Customer service representatives are not able to manually ad...
Question 8: A company has the following business units: Call center (Exh...
Question 9: Note: This question is part of a series of questions that pr...
Question 10: A company implements Dynamics 365 for Customer Service. You ...
Question 11: You are creating a survey using Voice of the Customer. You n...
Question 12: You are creating surveys for Voice of the Customer (VoC). Yo...
Question 13: You manage a Dynamics 365 for Customer Service environment. ...
Question 14: You are a customer service manager using Dynamics 365 for Cu...
Question 15: You are a customer service representative using Dynamics 365...
Question 16: You are a Dynamics 365 for Customer Service administrator cr...
Question 17: Note: This question is part of a series of questions that pr...
Question 18: Note: This question is part of a series of questions that pr...
Question 19: Your organization plans to use Microsoft Power BI to access ...
Question 20: Note: This question is part of a series of questions that pr...
Question 21: Note: This question is part of a series of questions that pr...
Question 22: You are configuring a single business process flow in Dynami...
Question 23: Note: This question is part of a series of questions that pr...
Question 24: You are a Dynamics 365 for Customer Service administrator cr...
Question 25: A company uses Dynamics 365 for Customer Service. A case in ...
Question 26: You are using Dynamics 365 for Customer Service. You need to...
Question 27: You are a Dynamics 365 for Customer Service administrator. Y...
Question 28: You send surveys to customers who have opened cases within t...