BCS.ITILF.v2019-06-27.q323

Exam Code:ITILF
Exam Name:ITIL® Foundation
Certification Provider:BCS
Free Question Number:323
Version:v2019-06-27
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# of Questions views:4821
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Exam Question List
Question 1: Which Function would provide staff to monitor events in a Ne...
Question 2: Which one of the following would NOT be defined as part of e...
Question 3: What are the three types of metrics that an organization sho...
Question 4: Which process or function is responsible for monitoring acti...
Question 5: What are underpinning contracts used to document?...
Question 6: Which stage of the service lifecycle is MOST concerned with ...
Question 7: Which is an objective of the design coordination process?...
Question 8: Which of the following are managed by facilities management?...
Question 9: Who owns the specific costs and risks associated with provid...
Question 10: Which process has the following objective "Establish new or ...
Question 11: What BEST describes an important principle of communication ...
Question 12: Where would you expect incident resolution targets to be doc...
Question 13: What is most likely to cause a loss of faith in the Service ...
Question 14: Which Problem Management activity helps to ensure that the t...
Question 15: Implementation of IT1L service management requires the prepa...
Question 16: Which process is responsible for recording the current detai...
Question 17: Which statement BEST describes a service request?...
Question 18: Access management is closely related to which other process?...
Question 19: Effective release and deployment management enables the serv...
Question 20: What are the three service provider business models?...
Question 21: Which one of the following includes four stages called Plan,...
Question 22: Which role is responsible for sponsoring, designing and chan...
Question 23: Which one of the following is the BEST definition of an even...
Question 24: "Planning and managing the resources required to deploy a re...
Question 25: Which of the following statement about the service owner is ...
Question 26: Which of the following statements about service asset and co...
Question 27: Access Management is closely related to which other processe...
Question 28: What are sources of best practice?...
Question 29: Which process would you MOST expect to be involved in the ma...
Question 30: Which of the following are CORRECT Service Design Aspects? 1...
Question 31: Which of the following processes contributes MOST to quantif...
Question 32: Which of the following is NOT a recognized example of a serv...
Question 33: Which statement BEST describes the value of service strategy...
Question 34: Which CSI step would defining metrics be appropriate for?...
Question 35: Which of these recommendations is best practice for service ...
Question 36: Which of the following are reasons why ITIL is successful? 1...
Question 37: What is the type of notification that should be sent when a ...
Question 38: Which is an objective of the design coordination process?...
Question 39: What is the name of the group that should review changes tha...
Question 40: Which of the following are objectives of Supplier Management...
Question 41: What BEST defines IT service management?...
Question 42: The remediation plan should be evaluated at what point in th...
Question 43: Which term describes if a service is fit for use?...
Question 44: Which of the following types of service should be included i...
Question 45: Which process is responsible for controlling, recording and ...
Question 46: Which of the following is the correct definition of an outco...
Question 47: Which process would ensure that utility and warranty require...
Question 48: Which of the following is service transition planning and su...
Question 49: When should a known error be raised?...
Question 50: Which problem management activity ensures that a problem can...
Question 51: Which is the first step in the 7 Step Improvement Process?...
Question 52: Which of the following is the BEST description of a Business...
Question 53: Which process is responsible for controlling, recording and ...
Question 54: Which of the following combinations covers all the roles in ...
Question 55: What BEST describes the value of continual service improveme...
Question 56: Which stage of the change management process deals with what...
Question 57: Which of the following describes risk proximity?...
Question 58: Which is the correct explanation of the 'R' role in a RACI m...
Question 59: Can service operation improve efficiency in the business ope...
Question 60: One of the five major aspects of Service Design is the desig...
Question 61: Which process works with incident management to ensure that ...
Question 62: Which one of the following is NOT a characteristic of a proc...
Question 63: Which stage of the service lifecycle includes catalogue mana...
Question 64: What is the PRIMARY process for strategic communication with...
Question 65: Which process is responsible for frequently occurring change...
Question 66: Which of the following is an enabler of best practice?...
Question 67: Undertaking a gap analysis is a key activity within which pa...
Question 68: Which of the following is the BEST description of a centrali...
Question 69: What are the categories of events described in the ITIL serv...
Question 70: In Service Operation, if too much emphasis is placed on 'Sta...
Question 71: Which of the following correctly states the relationship bet...
Question 72: Which one of the following does service metrics measure?...
Question 73: Which process is used to compare the value that new services...
Question 74: In which core publication can you find detailed descriptions...
Question 75: Which service transition process provides guidance about con...
Question 76: The BEST description of the guidance provided by Service Des...
Question 77: Application Management plays a role in all applications. One...
Question 78: Which of the following CANNOT be stored and managed by a too...
Question 79: Which of the following areas would technology help to suppor...
Question 80: Which process is responsible to provide and maintain accurat...
Question 81: What is the BEST definition of an internal service?...
Question 82: What are the processes within Service Operation?...
Question 83: Which of the following statements is CORRECT? (1) The only p...
Question 84: How does Problem Management work with Change Management?...
Question 85: Which one of the following do major incidents require?...
Question 86: Which of these statements about resources and capabilities i...
Question 87: Which of the following is one of the primary objectives of S...
Question 88: Which of the following areas would not be supported by a Ser...
Question 89: To add value to the business, what are the four reasons to m...
Question 90: Which statement about internal customers is CORRECT?...
Question 91: Which one of the following is the BEST description of a serv...
Question 92: Which process is responsible for low risk, frequently occurr...
Question 93: Which of the following are aspects of Service Design? (1) Ar...
Question 94: Which is a responsibility of a customer within the service l...
Question 95: Which of the following are within the scope of service asset...
Question 96: Which of the following would commonly be in a contract under...
Question 97: Which of the following are benefits to the business of imple...
Question 98: Which of the following should NOT be a concern of Risk Manag...
Question 99: Which is an example of improving service utility using servi...
Question 100: Which of the following is MOST concerned with the design of ...
Question 101: Why is it important for service providers to understand patt...
Question 102: Which one of the following statements about incident reporti...
Question 103: Which is NOT an example of a pattern of business activity (P...
Question 104: Which statement about services is CORRECT?...
Question 105: Where are the details of core and enhancing services provide...
Question 106: Which is the CORRECT activity to carry out the "How do we ge...
Question 107: Which statement about the known error database (KEDB) is COR...
Question 108: A process owner is responsible for which of the following? 1...
Question 109: Which tool helps with defining accountability and responsibi...
Question 110: Which of the following provide value to the business from se...
Question 111: Which statement about metrics is CORRECT?...
Question 112: Which of the following items would commonly be on the agenda...
Question 113: Which of the following service desk organizational structure...
Question 114: Which process is responsible for dealing with complaints, co...
Question 115: Which reason describes why ITIL is so successful?...
Question 116: What is the pre-authorized change known as?...
Question 117: Which of the following is NOT an example of Self-Help capabi...
Question 118: What are customers of IT services who work in the same organ...
Question 119: Before embarking on the 7-step Continual Service Improvement...
Question 120: What are customers of an IT service provider who purchase se...
Question 121: Which one of the following is the CORRECT set of steps for t...
Question 122: What is the BEST description of the CSI register?...
Question 123: Which one of the following is NOT the responsibility of serv...
Question 124: Which of the following provides the PRIMARY source of guidan...
Question 125: Which statement BEST describes the stakeholders in service m...
Question 126: Contracts relating to an outsourced Data Centre would be man...
Question 127: What can be used to help determine the impact level of a pro...
Question 128: Which process is responsible for managing all service reques...
Question 129: What are Request Models used for?...
Question 130: Which of the following statements about processes is INCORRE...
Question 131: Which one of the following is the BEST description of the pu...
Question 132: Which of the following statements MOST correctly identifies ...
Question 133: Staff in an IT department are experts in managing specific t...
Question 134: What is a RACI model used for?
Question 135: Availability management is directly responsible for the avai...
Question 136: What body exists to support the authorization of changes and...
Question 137: Which of the following statements about standard changes are...
Question 138: A single Release unit, or a structured set of Release units ...
Question 139: What is the result of carrying out an activity, following a ...
Question 140: When can a known error record be raised? 1. At any time it w...
Question 141: When is it confirmed if a project's objectives have been ach...
Question 142: What is the BEST description of the purpose of the service o...
Question 143: Which role is responsible for carrying out the activities of...
Question 144: Which areas are NOT measured by process KPIs? 1. Technology ...
Question 145: Which of the following BEST describes a Change Authority?...
Question 146: Which one of the following can help determine the level of i...
Question 147: Which of the following is the BEST definition of an Incident...
Question 148: Which of the following availability management activities is...
Question 149: Which ITIL process is used to restore normal service operati...
Question 150: Which of the following statements is CORRECT?...
Question 151: Which one of the following is the purpose of service level m...
Question 152: Which of the following statements about processes is INCORRE...
Question 153: What BEST describes the value of service operation to the bu...
Question 154: Which of the following BEST describes technical management?...
Question 155: What must a service level agreement (SLA) define?...
Question 156: Which are phases of the release and deployment process? 1. R...
Question 157: Which is the correct combination of items that makes up an I...
Question 158: How is the Service Catalogue used to add value to the servic...
Question 159: Which of the following is NOT an objective of the operations...
Question 160: Effective Service Transition can significantly improve a ser...
Question 161: Which statement BEST represents the guidance on incident log...
Question 162: Which of the following are types of service defined in ITIL?...
Question 163: Which is an important principle of communication in service ...
Question 164: The consideration of value creation is a principle of which ...
Question 165: What type of services are NOT directly used by the business ...
Question 166: Which is the BEST definition of a supplier?...
Question 167: Which is used to assess business demand for services?...
Question 168: Which of the following identifies the purpose of design coor...
Question 169: Which of the following activities are helped by recording re...
Question 170: Which of the following provide value to the business from se...
Question 171: What should be documented as part of every process?...
Question 172: Which of the following activities are performed by a desk? 1...
Question 173: Which of the following questions does Service Strategy help ...
Question 174: Access management is responsible for executing the policies ...
Question 175: Which statement about the 'four Ps" of service design is COR...
Question 176: Which of the following is an objective of business relations...
Question 177: Which of the following are objectives of service level manag...
Question 178: A process owner has been identified with an "I" in a RACI ma...
Question 179: What is an objective of event management?...
Question 180: Where would all the possible service improvement opportuniti...
Question 181: What service could include a differentiation as an "exciteme...
Question 182: Which describes a proactive trigger for problem management?...
Question 183: The multi-level SLA' is a three-layer structure. Which one o...
Question 184: Which of the following is the BEST reason for categorizing i...
Question 185: A known error has been created after diagnosis of a problem ...
Question 186: Which of the following would NOT be contained in a release p...
Question 187: Which of the following CANNOT be provided by a tool?...
Question 188: Which of the following statements is CORRECT?...
Question 189: In many organizations the role of Incident Manager is assign...
Question 190: Which BEST describes a situation in which the emergency chan...
Question 191: Which one of the following statements is CORRECT?...
Question 192: What does the continual service improvement (CSI) approach e...
Question 193: What guidance does ITIL give on the frequency of production ...
Question 194: Which of the following is the BEST definition of an event?...
Question 195: The group that authorizes changes that must be installed fas...
Question 196: What type of baseline captures the structure, contents and d...
Question 197: Which two processes will contribute MOST to enabling effecti...
Question 198: Service design emphasizes the importance of the "Four Ps". T...
Question 199: Which is NOT a structure of service desk that is described i...
Question 200: The definitive media library is the responsibility of:...
Question 201: Which areas of service management can benefit from automatio...
Question 202: Which of the following is NOT an objective of the Operations...
Question 203: Which statement about change management is CORRECT?...
Question 204: Which of the following would be examined by a major problem ...
Question 205: What does the 'C' in 'RACI' refer to?...
Question 206: Which of the following statements is INCORRECT?...
Question 207: An IT department is under pressure to cut costs. As a result...
Question 208: What is defined as the ability of a service, component or co...
Question 209: "Service Management is a set of specialized organizational c...
Question 210: Which process is responsible for discussing reports with cus...
Question 211: Which one of the following is the BEST definition of reliabi...
Question 212: What is the CORRECT definition of service management?...
Question 213: As a strategic tool for assessing the value of IT services, ...
Question 214: Which formal agreement minimizes the risk of disputes that c...
Question 215: Which part of the service lifecycle is responsible for coord...
Question 216: An incident is proving difficult to resolve. A technician in...
Question 217: Which process has the purpose to ensure that, by managing th...
Question 218: Which three types of metric support Continual Service Improv...
Question 219: Ensuring that the confidentiality, integrity and availabilit...
Question 220: Which statement is CORRECT?
Question 221: Which is an example of how service automation assists servic...
Question 222: Which of the following statements about communication within...
Question 223: Which types of communication would the functions within serv...
Question 224: Which one of the following answers shows two of the activiti...
Question 225: Which process will regularly anal0yse incident data to ident...
Question 226: Which of the following is the BEST definition of a Risk?...
Question 227: Where should the details of a workaround be documented?...
Question 228: A known IT service stops performing during normal business h...
Question 229: What is a characteristic of a process?...
Question 230: ITSM concepts are often described in the context of only one...
Question 231: Why are public frameworks, such as 1TIL, attractive when com...
Question 232: Which of the following should be done when closing an incide...
Question 233: Which statement about stakeholders is TRUE?...
Question 234: Defining the processes needed to operate a new service is pa...
Question 235: Which function or process would provide staff to monitor eve...
Question 236: Which of the following sentences BEST describes a Standard C...
Question 237: Which is NOT a purpose of a Product Description?...
Question 238: Which of the following is NOT one of the five individual asp...
Question 239: Which part of ITIL provides guidance in adapting good practi...
Question 240: What do customers NOT have ownership of when receiving value...
Question 241: What would you call the groups of people who have an interes...
Question 242: Which one of the following is NOT a responsibility of the se...
Question 243: Which describes an interface of incident management with ser...
Question 244: What do customer perceptions and business outcomes help to d...
Question 245: Which of the following are included within Release and Deplo...
Question 246: Which is responsible for the production of the service desig...
Question 247: Which is the correct definition of a customer facing service...
Question 248: Which of the following BEST describes a problem?...
Question 249: Which statement should NOT be part of the value proposition ...
Question 250: Which of the following should be considered when designing m...
Question 251: Which are the elements of process control?...
Question 252: Understanding the level of risk during and after change and ...
Question 253: Which is the correct combination of Service Management terms...
Question 254: What BEST describes the value of service design to the busin...
Question 255: How is a service delivered between departments of same organ...
Question 256: Consider the following list: 1. Change authority 2. Change m...
Question 257: Which process is responsible for sourcing and delivering com...
Question 258: Within service design, what is the key output handed over to...
Question 259: What is the entry point or the first level of the V model?...
Question 260: Who is responsible for ensuring that the request fulfillment...
Question 261: What is part of a configuration management system (CMS)? 1. ...
Question 262: What processes represent the scope of financial management f...
Question 263: Which statement about the service portfolio is TRUE?...
Question 264: Which one of the following are the two primary elements that...
Question 265: Which is a reason why incident management interfaces with se...
Question 266: Which Function would provide staff to monitor events in an O...
Question 267: Which two elements of financial management for IT services a...
Question 268: What should a service design package (SDP) be produced for? ...
Question 269: Which one of the following is a correct definition of a supp...
Question 270: Where should the definitive authorized versions of all media...
Question 271: In service design, which term describes services, technologi...
Question 272: Which one of the following would NOT involve event managemen...
Question 273: Which of the following is NOT a source of best practice?...
Question 274: Which statement about IT service-management is CORRECT?...
Question 275: Which of the following is concerned with fairness and transp...
Question 276: Which of the following should be documented in an incident m...
Question 277: Which statement about Service Asset and Configuration Manage...
Question 278: How is a service delivered between departments of the same o...
Question 279: Within the Continual Service Improvement (CSI) 7 step improv...
Question 280: Which of the following is the best definition of service man...
Question 281: What is a change of state that has significance for the mana...
Question 282: Which statement BEST describes the purpose of release and de...
Question 283: Which is a supplier category?
Question 284: Which stage of the service lifecycle identifies, defines and...
Question 285: What three elements make up the Service Portfolio?...
Question 286: Which of the following do Service Metrics measure?...
Question 287: Which of the following BEST describes service strategies val...
Question 288: Which one of the following is the BEST description of a majo...
Question 289: Which stage of the service lifecycle includes the scope of s...
Question 290: Which process has the following objective, 'Produce service ...
Question 291: In the phrase "People, Processes, Products and Partners". Pr...
Question 292: Which of the following statements about the Service Portfoli...
Question 293: Which Service Design process makes the most use of data supp...
Question 294: Which process is involved in monitoring an IT service and de...
Question 295: The BEST description of the purpose of Service Operation is?...
Question 296: Which of the following activities would be performed by a pr...
Question 297: Which one of the following activities are carried out during...
Question 298: A Service design package (SDP) would normally be produced fo...
Question 299: Order the following continual service improvement (CSI) impl...
Question 300: The difference between a Service Level Agreement (SLA) and a...
Question 301: Removing or restricting rights to use an IT Service is the r...
Question 302: Which is a definition of a risk cause?...
Question 303: What is the ITIL guidance relating to the closure of resolve...
Question 304: Which BEST describes the purpose of the CSI register?...
Question 305: Access management is responsible for implementing policies d...
Question 306: What MAIN factors are considered to assess the priority of a...
Question 307: At which stage of the service lifecycle should the processes...
Question 308: In terms of adding value to the business, which one of the f...
Question 309: Which one of the following is NOT an aim of the change manag...
Question 310: Which is NOT a service desk type described in the ITIL servi...
Question 311: Which of the following are the MAIN objectives of incident m...
Question 312: Which process would you MOST expect to be involved in the ma...
Question 313: Which process monitors and improves the performance of the s...
Question 314: Which of the following is NOT a purpose of Service Transitio...
Question 315: The MAIN purpose of the Service Portfolio is to describe ser...
Question 316: What is the act of transforming resources and capabilities i...
Question 317: Which of the following is NOT defined as part of every proce...
Question 318: Which of the following does the Availability Management proc...
Question 319: What is the definition of an Alert?...
Question 320: The addition, modification or removal of an authorized, plan...
Question 321: Which of the following would commonly be found in a contract...
Question 322: Which of the following BEST describes an operational level a...
Question 323: Which is the CORRECT list of the three levels of a multi-lev...