BCS.ITILF.v2019-08-05.q325

Exam Code:ITILF
Exam Name:ITIL® Foundation
Certification Provider:BCS
Free Question Number:325
Version:v2019-08-05
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# of Questions views:4325
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Exam Question List
Question 1: Which one of the following is the BEST description of a serv...
Question 2: Which of the following is NOT a purpose of Service Transitio...
Question 3: Which of the following is an example of self-help capabiliti...
Question 4: What is part of a configuration management system (CMS)? 1. ...
Question 5: An incident is proving difficult to resolve. A technician in...
Question 6: What are Request Models used for?...
Question 7: What takes place in the "Did we get there?" step of the cont...
Question 8: What BEST describes the customers and users of an IT service...
Question 9: Why is ITIL successful?
Question 10: What is the BEST description of a change proposal?...
Question 11: A plan for managing the end of a supplier contract should be...
Question 12: Which one of the following is the purpose of service level m...
Question 13: Which of the following BEST describes service strategies val...
Question 14: There are four types of metrics that can be used to measure ...
Question 15: "Planning and managing the resources required to deploy a re...
Question 16: In which of the following areas would ITIL complementary gui...
Question 17: Which of the following BEST describes technical management?...
Question 18: Which BEST describes the purpose of the CSI register?...
Question 19: Which one of the following is the BEST definition of reliabi...
Question 20: What is the entry point or the first level of the V model?...
Question 21: What MAIN factors are considered to assess the priority of a...
Question 22: Which of the following could BEST be described as "A decisio...
Question 23: Which process monitors and improves the performance of the s...
Question 24: What is IT Governance concerned with?...
Question 25: Which statement BEST describes a service request?...
Question 26: What is used to control a process?...
Question 27: Which is NOT within the scope of service transition?...
Question 28: Which one of the following statements is CORRECT?...
Question 29: Which one of the following activities does application manag...
Question 30: Which one of the following answers shows two of the activiti...
Question 31: Which two processes will contribute MOST to enabling effecti...
Question 32: Which process is responsible for managing all service reques...
Question 33: Which of the following should be available to the Service De...
Question 34: What are underpinning contracts used to document?...
Question 35: Which of the following are sources of best practice? 1. Acad...
Question 36: Which of the following statements describes the objectives o...
Question 37: Which one of the following is NOT an objective of problem ma...
Question 38: Which list includes information that would be collected when...
Question 39: What are the two MAJOR activities in problem management?...
Question 40: Which of the following are responsibilities of a Service Lev...
Question 41: Which of the following statements MOST correctly identifies ...
Question 42: Which process would maintain policies, standards and models ...
Question 43: Which of the following would commonly be in a contract under...
Question 44: "Service Management is a set of specialized organizational c...
Question 45: What is the definition of a service improvement plan (SIP)?...
Question 46: Which one of the following are the two primary elements that...
Question 47: Which is the BEST definition of a Configuration Item (CI)?...
Question 48: Which of these statements about resources and capabilities i...
Question 49: Which process has the purpose to ensure that, by managing th...
Question 50: Gathering data, monitoring performance and assessing metrics...
Question 51: What is the ITIL guidance relating to the closure of resolve...
Question 52: Which process is responsible for providing the rights to use...
Question 53: Which statements about best practice is MOST correct?...
Question 54: As a strategic tool for assessing the value of IT services, ...
Question 55: What is the result of carrying out an activity, following a ...
Question 56: Which of the following activities would be performed by a pr...
Question 57: Which of the following are CORRECT Service Design Aspects? 1...
Question 58: Which process is involved in monitoring an IT service and de...
Question 59: Which of the following statements about processes is INCORRE...
Question 60: Which statement about the service portfolio is TRUE?...
Question 61: Which of the following are objectives of service level manag...
Question 62: Which one of the following do technology metrics measure?...
Question 63: Which of the following activities are helped by recording re...
Question 64: Undertaking a gap analysis is a key activity within which pa...
Question 65: What is the Service Pipeline?
Question 66: Which of the following is not a service desk type recognized...
Question 67: Which of the following processes contributes MOST to quantif...
Question 68: What is the definition of an Alert?...
Question 69: Which of the following BEST describes a problem?...
Question 70: Which one of the following is the BEST description of a majo...
Question 71: How many times should each stage of the Plan, Do, Check, Act...
Question 72: Which is a reason why incident management interfaces with se...
Question 73: Which is NOT an objective of the change management process?...
Question 74: Where should the following information be stored? 1. The exp...
Question 75: Which of the following would be defined as part of every pro...
Question 76: Which one of the following is the CORRECT set of steps for t...
Question 77: Which two elements of financial management for IT services a...
Question 78: Which process would you MOST expect to be involved in the ma...
Question 79: The design of IT services requires the effective and efficie...
Question 80: Which stage of the service lifecycle includes catalogue mana...
Question 81: Staff in an IT department are experts in managing specific t...
Question 82: What are customers of an IT service provider who purchase se...
Question 83: Configuration Management Databases (CMDBs) and the Configura...
Question 84: Which one of the following does service metrics measure?...
Question 85: Which statement BEST describes the purpose of release and de...
Question 86: Which of the following defines the level of protection in In...
Question 87: Implementation of IT1L service management requires the prepa...
Question 88: What is NOT within the scope of service catalogue management...
Question 89: Which of the following is the BEST definition of an Incident...
Question 90: Service transition contains detailed descriptions of which p...
Question 91: Which statement about the emergency change advisory board (E...
Question 92: Which of these is NOT a responsibility of Application Manage...
Question 93: Service Design emphasizes the importance of the 'Four Ps'. W...
Question 94: Which of the following statements is CORRECT? (1) The only p...
Question 95: What type of change is pre-authorized, low risk, relatively ...
Question 96: A Service design package (SDP) would normally be produced fo...
Question 97: Which statement BEST describes the stakeholders in service m...
Question 98: Match the following activities with the Deming Cycle stages ...
Question 99: Which of the following would NOT be contained in a release p...
Question 100: Which of the following are included within Release and Deplo...
Question 101: Which stage of the service lifecycle includes the scope of s...
Question 102: How should entries in the CSI register be categorized?...
Question 103: Where should all master copies of controlled software and do...
Question 104: Which one of the following is an objective of release and de...
Question 105: Which one of the following is NOT a characteristic of a proc...
Question 106: What can be used to help determine the impact level of a pro...
Question 107: Which is the CORRECT activity to carry out the "How do we ge...
Question 108: Which one of the following is the BEST definition of the ter...
Question 109: What guidance does ITIL give on the frequency of production ...
Question 110: Which of the following is the BEST description of a service-...
Question 111: Which of the following would be most useful in helping to im...
Question 112: Which of these statements about Service Desk staff is CORREC...
Question 113: Which service transition process provides guidance about con...
Question 114: The difference between service metrics and technology metric...
Question 115: What type of services are NOT directly used by the business ...
Question 116: What is the name of the group that should review changes tha...
Question 117: Which is the correct explanation of the 'R' role in a RACI m...
Question 118: Which of the following provide value to the business from se...
Question 119: Which of the following sentences BEST describes a Standard C...
Question 120: Which problem management activity ensures that a problem can...
Question 121: Which one of the following is the BEST description of a serv...
Question 122: Which one of the following is NOT the responsibility of serv...
Question 123: What is the primary focus of business capacity management?...
Question 124: Which of the following form part of the five major aspects o...
Question 125: Which of the following activities are performed by a service...
Question 126: In which of the following situations should a Problem Record...
Question 127: What are the three service provider business models?...
Question 128: Which is a definition of a risk cause?...
Question 129: The consideration of value creation is a principle of which ...
Question 130: Defining the processes needed to operate a new service is pa...
Question 131: What do customer perceptions and business outcomes help to d...
Question 132: Access management is responsible for executing the policies ...
Question 133: Which of the following would be carried out as part of a pos...
Question 134: Which stage of the continual service improvement (CSI) appro...
Question 135: Access management is responsible for implementing policies d...
Question 136: Which Functions are included in IT operations management?...
Question 137: A process owner has been identified with an "I" in a RACI ma...
Question 138: Which statement BEST represents the guidance on incident log...
Question 139: Which one of the following is NOT an aim of the change manag...
Question 140: Which of the following would NOT be a task carried out by th...
Question 141: Which service lifecycle stage provides the following values ...
Question 142: Which processes are responsible for the regular review of un...
Question 143: Which of the following should be documented in an incident m...
Question 144: Which process would seek to understand levels of customer sa...
Question 145: Which of the following is NOT a valid objective of problem m...
Question 146: The group that authorizes changes that must be installed fas...
Question 147: What is most likely to cause a loss of faith in the Service ...
Question 148: Which of the following items would commonly be on the agenda...
Question 149: Which of the following CANNOT be provided by a tool?...
Question 150: When should tests for a new service be designed?...
Question 151: How does Problem Management work with Change Management?...
Question 152: Which is NOT a structure of service desk that is described i...
Question 153: Which of the following are objectives of Supplier Management...
Question 154: Who has the responsibility for review and risk analysis of a...
Question 155: Which of the following are the MAIN objectives of incident m...
Question 156: Which one of the following is a correct definition of a supp...
Question 157: Which of the following statements MOST correctly identifies ...
Question 158: In which core ITIL publication can you find detailed descrip...
Question 159: Implementation of ITIL Service Management requires preparing...
Question 160: Which of the following combinations covers all the roles in ...
Question 161: Which is the BEST definition of a supplier?...
Question 162: The MAIN purpose of the Service Portfolio is to describe ser...
Question 163: Which process lists "Understanding patterns of business acti...
Question 164: Which of the following statements about the Service Portfoli...
Question 165: Which process is used to compare the value that new services...
Question 166: Understanding what to measure and why it is being measured a...
Question 167: What should the IT service continuity process primarily supp...
Question 168: Which of the following areas would technology help to suppor...
Question 169: Which of the following should be done when closing an incide...
Question 170: Which of the following Availability Management activities ar...
Question 171: In which document would you expect to see an overview of act...
Question 172: Access Management is closely related to which other processe...
Question 173: What body exists to support the authorization of changes and...
Question 174: Which one of the following provides the CORRECT list of proc...
Question 175: Which of these recommendations is best practice for service ...
Question 176: What is the BEST definition of an internal service?...
Question 177: What are the processes within Service Operation?...
Question 178: What is a service delivered between two business units in th...
Question 179: Which of the following should be considered when designing m...
Question 180: Consider the following list: 1. Change authority 2. Change m...
Question 181: The addition, modification or removal of an authorized, plan...
Question 182: Which is the correct definition of a customer facing service...
Question 183: What term describes actions taken to recover after a failed ...
Question 184: What is the CORRECT definition of service management?...
Question 185: Which of the following is commonly found in a contract under...
Question 186: Which of the following is NOT a recognized example of a serv...
Question 187: Which process is responsible for the availability, confident...
Question 188: Which is one of the five aspects of service design?...
Question 189: What is the name given to the individual assigned to carry o...
Question 190: Which of the following BEST describes the purpose of access ...
Question 191: A single Release unit, or a structured set of Release units ...
Question 192: Which of these would fall outside the scope of a typical ser...
Question 193: What is the PRIMARY process for strategic communication with...
Question 194: Which of the following is an enabler of best practice?...
Question 195: Which statement about service review meetings is FALSE?...
Question 196: Which of the following is NOT an objective of the operations...
Question 197: Which of the following is the best definition of IT service ...
Question 198: Which phase of the ITIL lifecycle provides the following ben...
Question 199: From the perspective of the service provider, what is the pe...
Question 200: An incident is proving difficult to resolve. A technician in...
Question 201: Which of the following are managed by facilities management?...
Question 202: Where are the details of core and enhancing service provided...
Question 203: Which role is accountable for a specific service within an o...
Question 204: Which of these should a change model include? 1. The steps t...
Question 205: Removing or restricting rights to use an IT Service is the r...
Question 206: Remediation planning is BEST described in which of the follo...
Question 207: Which of the following are goals of Service Operation? (1) T...
Question 208: Which of the following statements correctly states the relat...
Question 209: Which is a recommended response type to respond to either a ...
Question 210: Which of the following provide value to the business from se...
Question 211: The BEST processes to automate are those that are:...
Question 212: Which process is responsible for discussing reports with cus...
Question 213: Which of the following statements BEST describes the aims of...
Question 214: Identity and Rights are two major concepts involved in which...
Question 215: Which of the following is an objective/are objectives of the...
Question 216: Which statement about Business Cases is TRUE?...
Question 217: Which one of the following contains information that is pass...
Question 218: Which model delivers a view of the services, assets and infr...
Question 219: What is the type of notification that should be sent when a ...
Question 220: Where would you expect incident resolution targets to be doc...
Question 221: Which process is responsible for ensuring that appropriate t...
Question 222: Which of the following is NOT an example of Self-Help capabi...
Question 223: What are sources of best practice?...
Question 224: A Service Level Agreement is?
Question 225: Service design emphasizes the importance of the "Four Ps". T...
Question 226: Which one of the following is NOT part of the service design...
Question 227: What are the categories of event described in the ITIL servi...
Question 228: What three elements make up the Service Portfolio?...
Question 229: Which process analyses services that are no longer viable an...
Question 230: Which is used to assess business demand for services?...
Question 231: What are the two MAIN types of activity in problem managemen...
Question 232: Which of the following is NOT an objective of Continual Serv...
Question 233: Which of the following is NOT an objective of request fulfil...
Question 234: Which one of the following is the BEST description of a serv...
Question 235: How is a service delivered between departments of same organ...
Question 236: Which of the following identify the purpose of business rela...
Question 237: Which of the following should NOT be a concern of Risk Manag...
Question 238: Which of the following is the CORRECT definition of a Releas...
Question 239: Which statement about stakeholders is TRUE?...
Question 240: Which processes ensure the targets in the underpinning contr...
Question 241: Which is the correct combination of Service Management terms...
Question 242: Which of the following BEST describes an operational level a...
Question 243: What are the categories of events described in the ITIL serv...
Question 244: Which one of the following would NOT involve event managemen...
Question 245: What are the categories of event described in the UIL servic...
Question 246: Why is it important for service providers to understand patt...
Question 247: What is the CORRECT definition of service management?...
Question 248: Which describes a proactive trigger for problem management?...
Question 249: Which of the following is the BEST description of a Business...
Question 250: Which of the following identifies the purpose of service tra...
Question 251: What should a release policy include?...
Question 252: A configuration model can be used to help (1) Assess the imp...
Question 253: Which stage of the service lifecycle has the purpose of look...
Question 254: Which one of the following includes four stages called Plan,...
Question 255: Hierarchic escalation is BEST described as?...
Question 256: Which of the following availability management activities is...
Question 257: What BEST defines roles and responsibilities in relation to ...
Question 258: IT Service Continuity strategy should be based on: (1) Desig...
Question 259: In service design, which term describes services, technologi...
Question 260: Which part of ITIL provides guidance in adapting good practi...
Question 261: Which statement about Service Level Agreements (SLAs) is COR...
Question 262: Which one of the following is NOT a responsibility of the se...
Question 263: What is the objective of Access Management?...
Question 264: Which stage of the service lifecycle identifies, defines and...
Question 265: Which process analyzes services that are no longer viable an...
Question 266: Which statement about change management is CORRECT?...
Question 267: What BEST describes the purpose of analyzing risk?...
Question 268: What service could include a differentiation as an "exciteme...
Question 269: Which is the CORRECT list of the three levels of a multi-lev...
Question 270: What type of record should you raise when a problem diagnosi...
Question 271: What type of improvement should be achieved by using the Dem...
Question 272: Third parties responsible for supplying goods or services th...
Question 273: Effective Service Transition can significantly improve a ser...
Question 274: What BEST defines serviceability?...
Question 275: Which of the following is NOT defined as part of every proce...
Question 276: Which one of the following do major incidents require?...
Question 277: How is the Service Catalogue used to add value to the servic...
Question 278: Which is an objective of the design coordination process?...
Question 279: Which process or function is responsible for monitoring acti...
Question 280: Which is an objective of the service design lifecycle stage?...
Question 281: Which is NOT a sub-process of capacity management?...
Question 282: Which process has the following objective, 'Produce service ...
Question 283: Which is NOT an example of a pattern of business activity (P...
Question 284: In Service Operation, if too much emphasis is placed on 'Sta...
Question 285: Which one of the following activities are carried out during...
Question 286: Which of the following statement about the service owner is ...
Question 287: Which one of the following generates demand for services?...
Question 288: Which of the following is NOT an objective of service transi...
Question 289: Which statement about internal customers is CORRECT?...
Question 290: Who is responsible for defining metrics for change managemen...
Question 291: Where should the definitive authorized versions of all media...
Question 292: Before embarking on the 7-step Continual Service Improvement...
Question 293: Can service operation improve efficiency in the business ope...
Question 294: Which of the following is the correct definition of an outco...
Question 295: Which stage of the change management process deals with what...
Question 296: The value created by a service is defined in terms of busine...
Question 297: Which stage of the service lifecycle is MOST concerned with ...
Question 298: Which statement should NOT be part of the value proposition ...
Question 299: Which Function would provide staff to monitor events in an O...
Question 300: What BEST describes the value of service design to the busin...
Question 301: Which of the following statements is CORRECT?...
Question 302: Which stage of service lifecycle has the purpose of aligning...
Question 303: The multi-level SLA' is a three-layer structure. Which one o...
Question 304: Which process would you MOST expect to be involved in the ma...
Question 305: In many organizations the role of Incident Manager is assign...
Question 306: What is the primary focus of component capacity management?...
Question 307: Which one of the following is the BEST description of the pu...
Question 308: What is the primary focus of the business management?...
Question 309: Which of the following is NOT an objective of the Operations...
Question 310: Which of the following are reasons why ITIL is successful? 1...
Question 311: What does the continual service improvement (CSI) approach e...
Question 312: Which of the following is NOT a source of best practice?...
Question 313: Which of the following statements about processes is INCORRE...
Question 314: What BEST defines IT service management?...
Question 315: Which of the following statements about processes is INCORRE...
Question 316: What is a characteristic of a process?...
Question 317: The experiences, ideas, insights and values of individuals a...
Question 318: Which statement about the 'four Ps" of service design is COR...
Question 319: What should be documented as part of every process?...
Question 320: The BEST description of an incident is:...
Question 321: Which process would ensure that utility and warranty require...
Question 322: Which of the following statements is CORRECT?...
Question 323: Check, Act and Plan are three of the stages of the Deming Cy...
Question 324: ITSM concepts are often described in the context of only one...
Question 325: Where are the details of core and enhancing services provide...