EXIN.EX0-115.v2019-03-23.q81

Exam Code:EX0-115
Exam Name:IT Service Management Foundation based on ISO/IEC 20000
Certification Provider:EXIN
Free Question Number:81
Version:v2019-03-23
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# of Questions views:1880
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Exam Question List
Question 1: Which process or function has the responsibility of distribu...
Question 2: Staff should be trained in relevant aspects of Service Manag...
Question 3: What is a purpose of ISO/IEC 20000?...
Question 4: What can be improved by achieving quality objectives?...
Question 5: What does Service Management aim to achieve?...
Question 6: Who or what should always be informed in case a release is r...
Question 7: Documentation is a substantial part of the evidence for Serv...
Question 8: Deming proposed a system for continuous improvement. What ar...
Question 9: While planning for service improvements, what is an importan...
Question 10: What measure or technique will be used to show progress of p...
Question 11: What has to be included in a well defined process?...
Question 12: What best describes the term Mean Time Between Failures (MTB...
Question 13: One of the key activities in Supplier management is managing...
Question 14: What is the objective of the maintain and improve the SMS st...
Question 15: A Release policy needs to be documented and agreed. What mus...
Question 16: Customer satisfaction measurement is an important activity i...
Question 17: What is the added value of a service being delivered accordi...
Question 18: What defines Service Quality'?
Question 19: What is a shared concept of both ISO/IEC 27001 and ISCWIEC 2...
Question 20: What is meant by the Urgency of an Incident?...
Question 21: What is a parameter for measuring progress relative to key o...
Question 22: According to ISO/IEC 20000-1, the use of suppliers to provid...
Question 23: What is a valid reason for an IT service provider to adopt a...
Question 24: What is an ISO/EC 20000 requirement relating to the service ...
Question 25: Due to excessive workload, the Desktop Support group has bee...
Question 26: What is the definition of IT Service Management?...
Question 27: One of the responsibilities of Release Management is to ensu...
Question 28: What is required to be in place for emergency changes?...
Question 29: According to ISO/IEC 20000, what is the minimum frequency fo...
Question 30: Which of the following is a best practice concerning informa...
Question 31: Which statement below is not a purpose of Supplier Managemen...
Question 32: What is the aim of an internal audit?...
Question 33: Why is a Service management system required?...
Question 34: What is the intent of Design and transition of new or change...
Question 35: What is the best definition of a Service management system?...
Question 36: The contents of a service must be agreed between the service...
Question 37: Which process or function is responsible for supplying first...
Question 38: What is used for the assessment of maturity of organizations...
Question 39: Why would an IT service provider adopt the C0bITTM framework...
Question 40: Which statement with regard to Information Security Manageme...
Question 41: Service providers manage various documents and records to en...
Question 42: What is a requirement according to ISO/IEC 20000-1 when esta...
Question 43: What is a valid description of an IT service?...
Question 44: What is an attribute of a Configuration item (CI)?...
Question 45: Which interested party will define Service level requirement...
Question 46: In many organizations, management tasks or parts of those ta...
Question 47: An e-mail client software upgrade requires a security patch ...
Question 48: What data is recorded when an incident is reported to the Se...
Question 49: Which of the following activities in the Problem Management ...
Question 50: When implementing Service management, what is the recommende...
Question 51: What is known as a temporary solution that enables the user ...
Question 52: When can the building and testing of a Change begin?...
Question 53: What is the purpose of CobiTâ„¢?
Question 54: When a new service is being planned Service Level Management...
Question 55: Staff competencies and training needs shall be reviewed and ...
Question 56: One of the activities of Release and deployment management i...
Question 57: Which process has the intent to ensure that the available su...
Question 58: Which process has the objective of helping to control the IT...
Question 59: What is a Configuration Baseline?...
Question 60: Which process includes the responsibility of recovering the ...
Question 61: The success and failure of Releases shall be measured. What ...
Question 62: One of the activities required for effective planning, coord...
Question 63: Why is it important that the Service Desk attempts to link a...
Question 64: What is a best practice for Capacity Management?...
Question 65: Which aspect of the IT-Service Industry is considered to be ...
Question 66: What defines Service Quality?
Question 67: According to the ISO/IEC 20000-1:2011 standard it is importa...
Question 68: Which processes should the Plan, Do, Check, Act methodology ...
Question 69: What is a Known Error?
Question 70: What is the purpose of defining a Service management system?...
Question 71: Which process reports about software failures resulting from...
Question 72: A company includes the principle of continual improvement of...
Question 73: What are the key contents of an IT Service Management system...
Question 74: What is the best definition of "Quality system"?...
Question 75: What is an example of a Configuration item (CI)?...
Question 76: The Supplier Management process must define several formal p...
Question 77: What is a function of processes?...
Question 78: When planning a quality approach to the Service management s...
Question 79: What must be included in a well defined Process structure?...
Question 80: The Service Desk of supplier X continuous receives the same ...
Question 81: Input from other Service Management processes is required to...