EXIN.ITILFND.v2019-06-28.q323

Exam Code:ITILFND
Exam Name:ITIL Foundation (syllabus 2011)
Certification Provider:EXIN
Free Question Number:323
Version:v2019-06-28
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Exam Question List
Question 1: Which two processes will contribute MOST to enabling effecti...
Question 2: Which of the following is service transition planning and su...
Question 3: What is the BEST description of the CSI register?...
Question 4: What is used to control a process?...
Question 5: Looking for ways to improve process efficiency and cost effe...
Question 6: Where should the following information be stored? 1. The exp...
Question 7: Which stage of the change management process deals with what...
Question 8: What are the categories of events described in the ITIL serv...
Question 9: Which of the following BEST describes a problem?...
Question 10: Which is the correct combination of items that makes up an I...
Question 11: What BEST describes the value of continual service improveme...
Question 12: In service design, which term describes services, technologi...
Question 13: Which one of the following provides the CORRECT list of proc...
Question 14: The design of IT services requires the effective and efficie...
Question 15: Which Function would provide staff to monitor events in a Ne...
Question 16: Service transition contains detailed descriptions of which p...
Question 17: Which of the following does the Availability Management proc...
Question 18: The BEST description of the guidance provided by Service Des...
Question 19: Which of the following activities are performed by a service...
Question 20: Which of the following BEST describes technical management?...
Question 21: Which process has the following objective "Establish new or ...
Question 22: What should a service design package (SDP) be produced for? ...
Question 23: Which of the following are sources of best practice? 1. Acad...
Question 24: Service Assets are used to create value. Which of the follow...
Question 25: What would be the next step in the continual service improve...
Question 26: Which process lists "Understanding patterns of business acti...
Question 27: Third parties responsible for supplying goods or services th...
Question 28: Which of the following are classed as stakeholders in servic...
Question 29: Which of the following statements BEST describes the aims of...
Question 30: Hierarchic escalation is BEST described as?...
Question 31: Which of the following could BEST be described as "A decisio...
Question 32: What are customers of an IT service provider who purchase se...
Question 33: How should entries in the CSI register be categorized?...
Question 34: What is the CORRECT definition of service management?...
Question 35: In many organizations the role of Incident Manager is assign...
Question 36: Who is responsible for defining metrics for change managemen...
Question 37: Which of these would fall outside the scope of a typical ser...
Question 38: Which of the following is the BEST definition of a Risk?...
Question 39: What is the primary focus of business capacity management?...
Question 40: Which statement about the known error database (KEDB) is COR...
Question 41: Which model delivers a view of the services, assets and infr...
Question 42: Which one of the following is an objective of service catalo...
Question 43: Within the Continual Service Improvement (CSI) 7 step improv...
Question 44: Which of the following identify the purpose of business rela...
Question 45: The value created by a service is defined in terms of busine...
Question 46: Which is a reason why incident management interfaces with se...
Question 47: Why is it important for service providers to understand patt...
Question 48: Which one of the following do technology metrics measure?...
Question 49: A configuration model can be used to help (1) Assess the imp...
Question 50: Which of the following are types of service defined in ITIL?...
Question 51: When tan a known error record tie raised? (1) At any time wh...
Question 52: Which capacity management sub-process focuses on the managem...
Question 53: Effective Service Transition can significantly improve a ser...
Question 54: Which of the following should be done when closing an incide...
Question 55: Which statement about services is CORRECT?...
Question 56: Undertaking a gap analysis is a key activity within which pa...
Question 57: Which of the following is one of the primary objectives of S...
Question 58: Access management is responsible for executing the policies ...
Question 59: Which statement about the emergency change advisory board (E...
Question 60: What do customer perceptions and business outcomes help to d...
Question 61: Access management is responsible for implementing policies d...
Question 62: What does the 'C' in 'RACI' refer to?...
Question 63: Which one of the following activities are carried out during...
Question 64: Which of the following is NOT an objective of service transi...
Question 65: Implementation of ITIL Service Management requires preparing...
Question 66: "Planning and managing the resources required to deploy a re...
Question 67: Which of the following is an enabler of best practice?...
Question 68: Which of the following statements is CORRECT for every proce...
Question 69: What is the BEST description of an operational level agreeme...
Question 70: With which process is problem management likely to share cat...
Question 71: Which statement BEST describes the purpose of release and de...
Question 72: Which CSI step would defining metrics be appropriate for?...
Question 73: In Service Operation, if too much emphasis is placed on 'Sta...
Question 74: A process owner is responsible for which of the following? 1...
Question 75: Which process would ensure that utility and warranty require...
Question 76: Which is NOT an objective of the change management process?...
Question 77: Which one of the following is NOT the responsibility of serv...
Question 78: Order the following continual service improvement (CSI) impl...
Question 79: Which of the following are CORRECT Service Design Aspects? 1...
Question 80: Which of the following is the best definition of IT service ...
Question 81: Which types of communication would the functions within serv...
Question 82: Removing or restricting rights to use an IT Service is the r...
Question 83: Which stage of the service lifecycle has the purpose of look...
Question 84: Which of the following should IT service continuity strategy...
Question 85: Which one of the following is NOT a responsibility of the se...
Question 86: Which of the following processes contributes MOST to quantif...
Question 87: What are sources of best practice?...
Question 88: Which of the following provides resources to resolve operati...
Question 89: The consideration of value creation is a principle of which ...
Question 90: The BEST description of the purpose of Service Operation is?...
Question 91: In which of the following should details of a workaround be ...
Question 92: Which statement BEST describes the stakeholders in service m...
Question 93: Which one of the following is a correct definition of a supp...
Question 94: Which one of the following would NOT involve event managemen...
Question 95: Which stage of service lifecycle has the purpose of aligning...
Question 96: Which Function would provide staff to monitor events in an O...
Question 97: Which is a responsibility of a customer within the service l...
Question 98: Which of the following service desk organizational structure...
Question 99: What is the BEST definition of a definitive media library?...
Question 100: Which of the following is the BEST definition of an Incident...
Question 101: Who owns the specific costs and risks associated with provid...
Question 102: Which is NOT a purpose of a Product Description?...
Question 103: At which stage of the service lifecycle should the processes...
Question 104: Which of the following is NOT a purpose of Service Transitio...
Question 105: Which part of ITIL provides guidance in adapting good practi...
Question 106: Which one of the following functions would be responsible fo...
Question 107: Identity and Rights are two major concepts involved in which...
Question 108: What is a RACI model used for?
Question 109: Which of the following is NOT an example of Self-Help capabi...
Question 110: Which process analyses services that are no longer viable an...
Question 111: Which of the following are benefits to the business of imple...
Question 112: Which of the following are basic concepts used in access man...
Question 113: Check, Act and Plan are three of the stages of the Deming Cy...
Question 114: Which of the following is NOT an objective of the operations...
Question 115: What are the three types of metrics that an organization sho...
Question 116: Effective release and deployment management enables the serv...
Question 117: Contracts relating to an outsourced Data Centre would be man...
Question 118: In which of the following areas would ITIL complementary gui...
Question 119: Which process would you MOST expect to be involved in the ma...
Question 120: Which of the following should be available to the Service De...
Question 121: What BEST defines roles and responsibilities in relation to ...
Question 122: What does the continual service improvement (CSI) approach e...
Question 123: Which function is responsible for the closure of an incident...
Question 124: Which role is responsible for sponsoring, designing and chan...
Question 125: Which of the following provides the PRIMARY source of guidan...
Question 126: What type of baseline captures the structure, contents and d...
Question 127: What does the term "Wisdom" represent within the Data-to-Inf...
Question 128: Which process would seek to understand levels of customer sa...
Question 129: Which of the following statements is CORRECT? (1) The only p...
Question 130: What BEST describes the value of service transition to the b...
Question 131: The definitive media library is the responsibility of:...
Question 132: Which process is responsible for recording the current detai...
Question 133: Which is NOT within the scope of service transition?...
Question 134: Which process monitors and improves the performance of the s...
Question 135: Which areas of service management can benefit from automatio...
Question 136: Which one of the following is the BEST definition of reliabi...
Question 137: Which of the following options is a hierarchy that is used i...
Question 138: Which of the following is an example of proactive problem ma...
Question 139: Which one of the following is the BEST description of a majo...
Question 140: Which is an outcome of service design?...
Question 141: What is the objective of Access Management?...
Question 142: Which of the following are objectives of Service Design? (1)...
Question 143: Within service design, what is the key output handed over to...
Question 144: Which role is accountable for a specific service within an o...
Question 145: Gathering data, monitoring performance and assessing metrics...
Question 146: Which statement is CORRECT?
Question 147: Which of these statements about resources and capabilities i...
Question 148: The Supplier Management process includes: (1) Service Design...
Question 149: Which of the following is an objective of business relations...
Question 150: Which of the following would be used to communicate a high l...
Question 151: How is a service delivered between departments of the same o...
Question 152: Which of the following is NOT an aim of the Change Managemen...
Question 153: What BEST defines IT service management?...
Question 154: Availability management is directly responsible for the avai...
Question 155: What are customers of IT services who work in the same organ...
Question 156: Which statements about best practice is MOST correct?...
Question 157: The difference between service metrics and technology metric...
Question 158: What guidance does ITIL give on the frequency of production ...
Question 159: Which one of the following does service metrics measure?...
Question 160: Which one of the following contains information that is pass...
Question 161: Which of the following is the best definition of service man...
Question 162: In the phrase "People, Processes, Products and Partners". Pr...
Question 163: A Service design package (SDP) would normally be produced fo...
Question 164: Where should all master copies of controlled software and do...
Question 165: What is the BEST definition of an internal service?...
Question 166: What should a release policy include?...
Question 167: Which problem management activity ensures that a problem can...
Question 168: Which are phases of the release and deployment process? 1. R...
Question 169: Which of the following is NOT a valid objective of problem m...
Question 170: Which is an example of improving service utility using servi...
Question 171: Which are the elements of process control?...
Question 172: When should tests for a new service be designed?...
Question 173: Which formal agreement minimizes the risk of disputes that c...
Question 174: Which of the following is the BEST reason for categorizing i...
Question 175: Which of the following statements correctly states the relat...
Question 176: Which is the CORRECT list of the three levels of a multi-lev...
Question 177: In which core publication can you find detailed descriptions...
Question 178: Which of the following is concerned with fairness and transp...
Question 179: Which of the following BEST describes a Change Authority?...
Question 180: What is the BEST description of a change proposal?...
Question 181: Which process is responsible for providing the rights to use...
Question 182: Which of the following is the BEST description of a Business...
Question 183: Which statement about Service Asset and Configuration Manage...
Question 184: Staff in an IT department are experts in managing specific t...
Question 185: Identify the input to the Problem Management process....
Question 186: Which one of the following is the BEST definition of the ter...
Question 187: How many people should be accountable for a process as defin...
Question 188: What MAIN factors are considered to assess the priority of a...
Question 189: What type of improvement should be achieved by using the Dem...
Question 190: Which of the following statements about incident reporting a...
Question 191: Which of the following would commonly be in a contract under...
Question 192: Which of the following statements about processes is INCORRE...
Question 193: Who is responsible for ensuring that the Request Fulfillment...
Question 194: Which of the following BEST describes the purpose of access ...
Question 195: The experiences, ideas, insights and values of individuals a...
Question 196: Which of the following combinations covers all the roles in ...
Question 197: Which stage of the continual service improvement (CSI) appro...
Question 198: Which of the following identifies the purpose of design coor...
Question 199: Which of the following activities are performed by a desk? 1...
Question 200: Which part of the service lifecycle is responsible for coord...
Question 201: Which of the following questions does the guidance in servic...
Question 202: Which BEST describes a situation in which the emergency chan...
Question 203: Which of the following are managed by facilities management?...
Question 204: Which reason describes why ITIL is so successful?...
Question 205: The MAIN purpose of the Service Portfolio is to describe ser...
Question 206: Which is a recommended response type to respond to either a ...
Question 207: Which process is responsible for low risk, frequently occurr...
Question 208: Which process is responsible for eliminating recurring incid...
Question 209: IT Service Continuity strategy should be based on: (1) Desig...
Question 210: Which of the following is NOT defined as part of every proce...
Question 211: Which document shows a detailed analysis of business impact ...
Question 212: A plan for managing the end of a supplier contract should be...
Question 213: Which role is accountable for the operational management of ...
Question 214: Which processes ensure the targets in the underpinning contr...
Question 215: "Service Management is a set of specialized organizational c...
Question 216: The positive effect that customers perceive a service can ha...
Question 217: Which phase of the ITIL lifecycle provides the following ben...
Question 218: Which of the following questions does Service Strategy help ...
Question 219: Which of the following identifies the purpose of service tra...
Question 220: Why is ITIL successful?
Question 221: Which of the following is NOT a recognized example of a serv...
Question 222: Which of these recommendations is best practice for service ...
Question 223: How are groups, teams, departments and divisions classified?...
Question 224: A known IT service stops performing during normal business h...
Question 225: Which Service Design process makes the most use of data supp...
Question 226: What is the CORRECT definition of service management?...
Question 227: What is defined as the ability of a service, component or co...
Question 228: Which process is responsible for the availability, confident...
Question 229: What processes represent the scope of financial management f...
Question 230: Which ITIL process is used to restore normal service operati...
Question 231: How many times should each stage of the Plan, Do, Check, Act...
Question 232: Which processes are responsible for the regular review of un...
Question 233: Implementation of IT1L service management requires the prepa...
Question 234: Which statement about stakeholders is TRUE?...
Question 235: Which describes a proactive trigger for problem management?...
Question 236: Which is NOT a structure of service desk that is described i...
Question 237: Which of the following models would be MOST useful in helpin...
Question 238: What would you call the groups of people who have an interes...
Question 239: Which statement about metrics is CORRECT?...
Question 240: Which process will perform risk analysis and review of all s...
Question 241: An incident is proving difficult to resolve. A technician in...
Question 242: Which of these statements about Service Desk staff is CORREC...
Question 243: When should a known error be raised?...
Question 244: Which is the BEST definition of a Configuration Item (CI)?...
Question 245: Which process is responsible to provide and maintain accurat...
Question 246: Which of the following correctly states the relationship bet...
Question 247: Which term describes if a service is fit for use?...
Question 248: Which of the following is not a service desk type recognized...
Question 249: The group that authorizes changes that must be installed fas...
Question 250: Which of the following areas would technology help to suppor...
Question 251: Which of the following statements about service asset and co...
Question 252: What is a service delivered between two business units in th...
Question 253: Which of the following statements about processes is INCORRE...
Question 254: What is IT Governance concerned with?...
Question 255: Which of the following is NOT an objective of Continual Serv...
Question 256: Which of the following CANNOT be provided by a tool?...
Question 257: Understanding customer usage of services and how this varies...
Question 258: Before embarking on the 7-step Continual Service Improvement...
Question 259: Which of the following should be documented in an incident m...
Question 260: What is the result of carrying out an activity, following a ...
Question 261: Which of these is NOT a responsibility of Application Manage...
Question 262: As a strategic tool for assessing the value of IT services, ...
Question 263: Which one of the following is an objective of release and de...
Question 264: What type of change is pre-authorized, low risk, relatively ...
Question 265: Which is NOT a sub-process of capacity management?...
Question 266: Which is NOT a service desk type described in the ITIL servi...
Question 267: Who has the responsibility for review and risk analysis of a...
Question 268: Consider the following list: 1. Change authority 2. Change m...
Question 269: Where are the details of core and enhancing services provide...
Question 270: What is NOT within the scope of service catalogue management...
Question 271: Which of the following activities would be performed by a pr...
Question 272: Which of the following is the correct definition of an outco...
Question 273: Which process is responsible for managing relationships with...
Question 274: One of the five major aspects of Service Design is the desig...
Question 275: Which of these should a change model include? 1. The steps t...
Question 276: Which process would maintain policies, standards and models ...
Question 277: Which is the CORRECT activity to carry out the "How do we ge...
Question 278: Which process is responsible for controlling, recording and ...
Question 279: Which is the first step in the 7 Step Improvement Process?...
Question 280: What BEST describes the value of service operation to the bu...
Question 281: What can be used to help determine the impact level of a pro...
Question 282: Which of the following statements is CORRECT?...
Question 283: What is the ITIL guidance relating to the closure of resolve...
Question 284: Remediation planning is a key part of which process?...
Question 285: Which statement BEST describes the value of the service tran...
Question 286: Which one of the following is NOT an aim of the change manag...
Question 287: Which one of the following is an objective of service transi...
Question 288: What takes place in the "Did we get there?" step of the cont...
Question 289: Which of the following is NOT an objective of the Operations...
Question 290: What is the definition of a service improvement plan (SIP)?...
Question 291: Which is the CORRECT list of metrics to support CSI activiti...
Question 292: Which of the following is NOT part of the Service Design pha...
Question 293: Which of the following would NOT be contained in a release p...
Question 294: Which of the following statements about processes is INCORRE...
Question 295: In which of the following situations should a Problem Record...
Question 296: How does Problem Management work with Change Management?...
Question 297: ITSM concepts are often described in the context of only one...
Question 298: Which of the following are aspects of Service Design? (1) Ar...
Question 299: Which one of the following activities does application manag...
Question 300: Event management, problem management, access management and ...
Question 301: Which of the following statements about standard changes are...
Question 302: When can a known error record be raised? 1. At any time it w...
Question 303: Which of the following would be most useful in helping to im...
Question 304: Which process would you MOST expect to be involved in the ma...
Question 305: The BEST processes to automate are those that are:...
Question 306: Which statement BEST describes a service request?...
Question 307: Which of the following statements is CORRECT?...
Question 308: Which of the following statements about communication within...
Question 309: Which one of the following is it the responsibility of suppl...
Question 310: Where are the details of core and enhancing service provided...
Question 311: How is a service delivered between departments of same organ...
Question 312: Which one of the following would NOT be defined as part of e...
Question 313: Which of the following areas would not be supported by a Ser...
Question 314: The multi-level SLA' is a three-layer structure. Which one o...
Question 315: Which tool helps with defining accountability and responsibi...
Question 316: Which statement about IT service-management is CORRECT?...
Question 317: What are the two MAJOR activities in problem management?...
Question 318: Which one of the following is concerned with policy and dire...
Question 319: Which one of the following are the two primary elements that...
Question 320: Which one of the following statements about incident reporti...
Question 321: Which of the following is commonly found in a contract under...
Question 322: What is the name of the group that should review changes tha...
Question 323: Which is an objective of the design coordination process?...