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Exam Code:HD0-200
Exam Name:HDI Qualified Help Desk Senior Analyst
Certification Provider:HDI
Free Question Number:39
Version:v2021-08-06
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Exam Question List
Question 1: What two should be included in a disaster recovery (service ...
Question 2: What is a purpose of self-help technology? (Choose 1)...
Question 3: Which are the two most important qualities required for effe...
Question 4: You think one of your help desk analysts is suffering from s...
Question 5: You are speaking to a customer who has an incident that requ...
Question 6: What is the key benefit of root cause analysis? (Choose 1)...
Question 7: A customer calls and cannot print anything. The help desk do...
Question 8: What are three advantages of performing system backups? (Cho...
Question 9: What is a principle of structured information gathering? (Ch...
Question 10: What is the most effective method for ticket monitoring? (Ch...
Question 11: What is a principle of structured information gathering? (Ch...
Question 12: What are three characteristics of effective leaders? (Choose...
Question 13: When designing a help desk technology infrastructure, which ...
Question 14: You are speaking to a customer who has an incident that requ...
Question 15: What is used to set customer expectations? (Choose 1)...
Question 16: What are the two most important points to remember in order ...
Question 17: As a senior analyst, you have been asked to hold a series of...
Question 18: What are three tasks associated with designing the technical...
Question 19: Which two business needs must be considered when allocating ...
Question 20: What is unstructured information gathering? (Choose 1)...
Question 21: The question, "When you are trying to print there is no outp...
Question 22: What is the best description of a help desk technology infra...
Question 23: What is unstructured information gathering? (Choose 1)...
Question 24: Which two of the following enables a help desk to provide co...
Question 25: You think one of your help desk analysts is suffering from s...
Question 26: Which two are techniques for communicating cross culturally?...
Question 27: What are the two most important purposes of an annual survey...
Question 28: Which are two characteristics of active listeners? (Choose t...
Question 29: Why is it important to measure the abandonment rate against ...
Question 30: A help desk analyst notices multiple PCs in a department wit...
Question 31: You are a help desk analyst and you are having difficulty un...
Question 32: What are the three most likely disadvantages of cross-functi...
Question 33: Which three actions should be taken when implementing a chan...
Question 34: What is the correct formula for calculating the percentage o...
Question 35: What are two purposes of an on-going (event) survey? (Choose...
Question 36: Which two tools can be used to capture metrics in a support ...
Question 37: An upset, frustrated customer asks to speak to the help desk...
Question 38: What are the two key benefits of self help technology? (Choo...
Question 39: What are the two most important purposes of an annual survey...