ITIL.ITIL-4-Foundation.v2020-05-08.q35

Exam Code:ITIL-4-Foundation
Exam Name:ITIL 4 Foundation Exam
Certification Provider:ITIL
Free Question Number:35
Version:v2020-05-08
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# of Questions views:595
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Exam Question List
Question 1: Which is the purpose of the 'monitoring and event management...
Question 2: Which describes a standard change?...
Question 3: What is typically needed to assign complex incidents to supp...
Question 4: Which statement about service desks is CORRECT?...
Question 5: Which dimension includes activities and workflows?...
Question 6: Which is included in the purpose of the 'design and transiti...
Question 7: Which practice updates information relating to symptoms and ...
Question 8: Which is part of service provision?...
Question 9: Which describes normal changes?...
Question 10: Which practice owns and manages issues, queries and requests...
Question 11: Which value chain activity ensures the availability of servi...
Question 12: Which describes a set of defined steps for implementing impr...
Question 13: What should all 'continual improvement' decisions be based o...
Question 14: Which skill is an essential part of the 'service level manag...
Question 15: What is a means of enabling value co-creation by facilitatin...
Question 16: Identify the missing word in the following sentence. The use...
Question 17: Which is NOT a component of the service value system?...
Question 18: How does categorization of incidents assist the 'incident ma...
Question 19: Which describes outcomes?
Question 20: Which statement about the steps to fulfill a service request...
Question 21: What is an output?
Question 22: Which is a key requirement for a successful service level ag...
Question 23: What defines the requirements for a service and takes respon...
Question 24: Which activity captures the demand for incident resolution a...
Question 25: Which TWO statements about the 'service request management' ...
Question 26: What is the starting point for optimization?...
Question 27: Which guiding principle recommends using the minimum number ...
Question 28: Which practice provides a single point of contact for users?...
Question 29: What type of change is MOST likely to be managed by the 'ser...
Question 30: Identify the missing word in the following sentence. The pur...
Question 31: Which statement about outcomes is CORRECT?...
Question 32: Which practice requires that staff demonstrate excellent cus...
Question 33: Which stakeholders co-create value in a service relationship...
Question 34: Identify the missing word in the following sentence. A servi...
Question 35: What is an event?