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Exam Code:ITIL-4-Foundation
Exam Name:ITIL 4 Foundation Exam
Certification Provider:ITIL
Free Question Number:78
Version:v2020-06-10
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# of Questions views:42458
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Exam Question List
Question 1: What does the 'service request management' practice depend o...
Question 2: What do customer perceptions and business outcomes help to d...
Question 3: Which guiding principle helps to ensure that each improvemen...
Question 4: How does information about problems and known errors contrib...
Question 5: Which statement about change authorization is CORRECT?...
Question 6: Which is a key requirement for a successful service level ag...
Question 7: What are the three phases of 'problem management'?...
Question 8: Which statement about the known error database (KEDB) is COR...
Question 9: Which practice identifies metrics that reflect a customer ex...
Question 10: How should automation be implemented?...
Question 11: What is an output?
Question 12: Which practice would help a user gain access to an applicati...
Question 13: Which guiding principle considers the importance of customer...
Question 14: Which statement about the 'change enablement' practice is CO...
Question 15: Which practice makes new services available for use?...
Question 16: Which dimension of service management considers governance, ...
Question 17: Which is NOT a component of the service value system?...
Question 18: Which is a key consideration for the guiding principle 'keep...
Question 19: What are the ITIL guiding principles used for?...
Question 20: What is the CORRECT definition of service management?...
Question 21: Which is a purpose of the 'service level management' practic...
Question 22: Which dimension includes a workflow management system?...
Question 23: What is the purpose of problem management?...
Question 24: What can be used to help determine the impact level of a pro...
Question 25: Identify the missing word in the following sentence. The pur...
Question 26: Which practice owns and manages issues, queries and requests...
Question 27: What is an event?
Question 28: Which is the correct combination of items that makes up an I...
Question 29: Which statement about emergency changes is CORRECT?...
Question 30: What is the purpose of service level management?...
Question 31: Which process works with incident management to ensure that ...
Question 32: Identify the missing word in the following sentence. A servi...
Question 33: Which term is used to describe the prediction and control of...
Question 34: Which activity is part of the 'continual improvement' practi...
Question 35: What is warranty?
Question 36: Which is the purpose of the 'monitoring and event management...
Question 37: Which gives a user access to a system?...
Question 38: What is NOT within the scope of service catalogue management...
Question 39: When should the effectiveness of a problem workaround be ass...
Question 40: What are the types of asset management?...
Question 41: What are 'engage', 'plan' and 'improve' examples of?...
Question 42: Which guiding principle recommends standardizing and streaml...
Question 43: Which statement about the 'four Ps' of service design is COR...
Question 44: When should a change request be submitted to resolve a probl...
Question 45: Which is an example of improving service utility using servi...
Question 46: Where should all master copies of controlled software and do...
Question 47: How does a service consumer contribute to the reduction of d...
Question 48: Which process is used to compare the value that new services...
Question 49: What should a release policy include?...
Question 50: Which statement about costs is CORRECT?...
Question 51: Identify the missing words in the following sentence. The pu...
Question 52: What is the primary focus of business capacity management?...
Question 53: Which practice requires that staff demonstrate excellent cus...
Question 54: Which practice provides a single point of contact for users?...
Question 55: What is the purpose of the 'deployment management' practice?...
Question 56: Which is a supplier category?
Question 57: Which describes outcomes?
Question 58: What should be done first when applying the 'focus on value'...
Question 59: What is the PRIMARY use of a change schedule?...
Question 60: What type of change is MOST likely to be managed by the 'ser...
Question 61: When should a full risk assessment and authorization be carr...
Question 62: What takes place in the "Did we get there?" step of the cont...
Question 63: When planning 'continual improvement', which approach for as...
Question 64: Which practice has a purpose that includes helping the organ...
Question 65: Which problem management activity ensures that a problem can...
Question 66: Which describes normal changes?...
Question 67: Which practice updates information relating to symptoms and ...
Question 68: Which term describes the functionality offered by a service?...
Question 69: What should all 'continual improvement' decisions be based o...
Question 70: Which function is responsible for the management of a data c...
Question 71: Which statement about the steps to fulfill a service request...
Question 72: Which are elements of the service value system?...
Question 73: A major incident has been closed, but there is a risk that i...
Question 74: Which practices are typically involved in the implementation...
Question 75: Identify the missing word in the following sentence. The use...
Question 76: Which of these should be logged and managed as a problem?...
Question 77: Which guiding principle recommends eliminating activities th...
Question 78: Which statement about IT service management is CORRECT?...