Salesforce.Service-Cloud-Consultant.v2020-11-27.q122

Exam Code:Service-Cloud-Consultant
Exam Name:Salesforce Certified Service cloud consultant (SU18)
Certification Provider:Salesforce
Free Question Number:122
Version:v2020-11-27
Rating:
# of views:1338
# of Questions views:63480
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Recent Comments (The most recent comments are at the top.)

safo   - May 07, 2021

No.# Correct Answer: CDE

Lippe   - Apr 30, 2021

No.# Asn: C

sarla   - Apr 27, 2021

No.# Ans: A C

Audrey   - Apr 26, 2021

Few questions are different with the questions from the dump but never mind. Service-Cloud-Consultant dump is helpful, I passed my exam yesterday. Thank you. Good luck to you all.

Rose   - Apr 22, 2021

I bought Service-Cloud-Consultant exam dumps a week ago and passed yesterday, the online test engine is very perfect to me. I think this dumps is very helpful to my test preparation...

Hobart   - Apr 19, 2021

Full valid study materials for passing the Service-Cloud-Consultant exams. It is worthy to buy!

Samsfdc   - Apr 08, 2021

No.# Entitlements

Prabakaran   - Mar 15, 2021

No.# Option D

Prabakaran   - Mar 15, 2021

No.# A,B,E

kali   - Feb 11, 2021

No.# A is enough, no need to go for complex way

Madhu   - Feb 03, 2021

No.# No need of Omni Channel here.
Correct Answer: A, C, D

Madhu   - Feb 02, 2021

No.# Correct Answer: B, C

Madhu   - Feb 02, 2021

No.# This is wrong.
Nothing to do with Number of Chatter files attached to cases.
Correct Answer: B, C, D

Jyothi Nandikonda   - Jan 19, 2021

No.# On a utility bar of the Lightning App

Jyothi Nandikonda   - Jan 19, 2021

No.# B. Omni-channel Queue-based routing

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Other Version
1768 viewsSalesforce.Service-Cloud-Consultant.v2020-12-08.q106
Exam Question List
Question 1: Universal Containers recently rolled out a Salesforce Knowle...
1 commentQuestion 2: Universal Containers (UC) is updating the Service Cloud cons...
Question 3: UC has two customer service contact centers and each focuses...
1 commentQuestion 4: Universal Containers wants to be able to assign Cases based ...
Question 5: Universal Containers requires that users have the ability to...
Question 6: Universal Containers has four internal divisions that use Sa...
Question 7: The Service Manager at Universal Containers wants to improve...
1 commentQuestion 8: The Support Manager at Universal Containers wants to improve...
Question 9: Universal Containers has a single contact center that handle...
Question 10: An outsourced contact center is losingpart-time agents to a ...
1 commentQuestion 11: Universal Containers wants customers to have the ability to ...
Question 12: Universal containers wants to assign support agents to handl...
Question 13: Universal Containers requires that a case is logged for ever...
Question 14: Universal Containers would like to provide their contact cen...
Question 15: What statement is true about the Salesforce Knowledge articl...
Question 16: Universal Containers' support team requires its customers to...
Question 17: Which two advantages does Salesforce provide with the OpenCT...
Question 18: Which of the following utilize the "Automated Case User" (Ch...
Question 19: Universal Containers has a service level agreement (SLA) wit...
Question 20: The cost of service for Universal Containers' contact center...
1 commentQuestion 21: A Service Manager has recently implemented Salesforce Knowle...
Question 22: Universalcontainers has implemented salesforce knowledge and...
Question 23: SLA says agent must respond within one hour, or if marked "u...
Question 24: Auto Response rules work on which objects?...
Question 25: Universal Containers wants to import articles from a previou...
1 commentQuestion 26: Universal Containers wants to create a process to verify tha...
1 commentQuestion 27: From any queue list view, users can take ownership of one or...
Question 28: Universal Containers is using the Service Cloud Console for ...
Question 29: UC has a three-tiered contact center. Cases are routed to Ti...
Question 30: Open CTI allows Advanced Administrators and Developers to em...
Question 31: What is a recommended way to migrate data from an external s...
Question 32: What solution should a consultant recommend while designing ...
Question 33: The lifecycle of a Knowledge article consists of five stages...
Question 34: A customer utilizes a high-volume Service Cloud portal for i...
Question 35: A Contact Center Manager is implementing a new customer care...
Question 36: Universal Containers allows Agents to work remotely using a ...
Question 37: Which technology will allow a client to enableideas on a pub...
Question 38: What method can NOT be leveraged to capture Cases in additio...
Question 39: Which contact center type is most likely to implement Inform...
Question 40: A company has these requirements for dealing with Cases: - H...
Question 41: What can universal containers do to reduce costs and immedia...
Question 42: Universal Containers wants to deploy Live Agent as a new sup...
Question 43: Universal Containers istraining a new set of Service Reps. P...
Question 44: UC is creating an inbound customer support contact center to...
Question 45: The Service Desk at Universal Containers is considering impl...
Question 46: What is a benefit of a quality monitoring system? Choose 2 a...
Question 47: UC has a telemarketing contact center with agents who cold-c...
Question 48: Which statements are true regarding a prebuilt Salesforce co...
Question 49: Universal Containers purchased Knowledge and would like to i...
1 commentQuestion 50: Universal Containers provides Customer Support for two separ...
Question 51: Which metric influences customer satisfaction? Choose 2 answ...
Question 52: Universal Containers (UC) has hired a consulting firm to imp...
Question 53: Universal containers is migrating from classic knowledge to ...
1 commentQuestion 54: Universal Container's customers like speaking to a live supp...
Question 55: The contact center at universal containers wants to increase...
Question 56: Universal Containers' customer service technicians need to a...
Question 57: Which two configuration steps are required before Quick Acti...
Question 58: What are some uses of www.trust.salesforce.com in business c...
Question 59: Universal Containers' contact center would like to measure a...
Question 60: A contact center agent wants to leverage subject matter expe...
1 commentQuestion 61: Which two areas can an Administrator make Open CTI features ...
Question 62: Universal Containers has recently set up an email-to-case ch...
Question 63: A manager would like information on the knowledge base searc...
Question 64: One business unit at Universal Containers has been using Ser...
Question 65: Universal Containers is implementing a Knowledge Base and wa...
Question 66: Support engineer need to see a complete chronological list o...
Question 67: Universal Containers has completed development and testing o...
Question 68: Universal Containers' customer support management wants to p...
Question 69: A contact center manager is looking for ways to overall cost...
2 commentQuestion 70: Universal Containers wants to notify Support Managers when a...
Question 71: Which native Service Cloud solution is used for case satisfa...
Question 72: Which task should be included in a business continuity plan ...
Question 73: Universal Containers needs to provide contact center agents ...
Question 74: Universal Containers (UC) is developing a strategy for suppo...
Question 75: Universal Containers analyzes key performance indicators (KP...
Question 76: Forwhich purpose should a contact center use Visual Flow?...
1 commentQuestion 77: Which three are characteristics of Visual Workflow? Choose 3...
Question 78: What are two design considerations for a Live Agentimplement...
Question 79: Contact Center management must be notified whenever an Open ...
Question 80: Universal Containers support manager wants to share product-...
Question 81: Universal Containers has recently implemented a Customer Com...
Question 82: Universal Containers wants to reduce the volume of calls int...
1 commentQuestion 83: Universal Containers needs to ensure it isstaffing enough ag...
Question 84: Which feature of Salesforce Knowledge can be leveraged to cr...
Question 85: Universal Health supports medical kits that have been distri...
Question 86: Which feature should a Consultant configure to allow global ...
Question 87: A customer is planning a Service Cloud implementation. The c...
Question 88: Which solution can be used to improve call deflection?...
Question 89: Universal Containers wants to ensure the contracted service ...
Question 90: The Support Manager at Universal Containers has determined t...
Question 91: Universal containers is planning to provide different levels...
Question 92: The project manager on a Service Cloud implementation is res...
Question 93: Universal containers has implemented salesforce service clou...
Question 94: A Contact Center Manager is implementing a new customer care...
Question 95: Universal containers uses social media to monitor new trends...
Question 96: UC wants to implement a Knowledge management process with th...
Question 97: If you delete a case, which two also get deleted? (Choose tw...
Question 98: Universal containers is in the process of setting up a busin...
Question 99: What are three considerations when adding a report chart to ...
Question 100: Universal Containers (UC) hired in an expansion of the conta...
Question 101: The Support Manager at Universal Containers is getting inacc...
Question 102: A contact center manager needs to restrict who can create a ...
Question 103: Universal Containers is changing their case management syste...
Question 104: Universal Containers had tech support and general customer t...
Question 105: A consultant needs to import 2,000 source articles for a Sal...
Question 106: When designing a Case management solution to increase agent ...
Question 107: Universal Containers wants to shorten the average call time ...
Question 108: Which method can be used to route social media inquiries wit...
Question 109: Universal Containers contact center has experienced an incre...
Question 110: Using standard case management capabilities, what can be ema...
Question 111: Universal Containers implemented Salesforce Knowledge two mo...
Question 112: A consultant is working on a Service Cloud implementation wi...
Question 113: The Universal Containers sales team has been so successful i...
Question 114: Which case submission processleverages Apex email services?...
Question 115: Universal Containers wants to provide its customers with mor...
Question 116: A new customer to Salesforce is considering implementing a c...
Question 117: Universal Containers uses Live Agent to interact with custom...
Question 118: Universal Containers' agents often need to access the same c...
Question 119: The Universal Containers contact center offers support via e...
Question 120: A company wants to publish knowledge articles to its custome...
Question 121: UC is concerned with system performance in its contact cente...
Question 122: Universal Banking needsto provide a public knowledge base on...