ServiceNow.CIS-CSM.v2020-09-15.q22

Exam Code:CIS-CSM
Exam Name:ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification Provider:ServiceNow
Free Question Number:22
Version:v2020-09-15
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# of views:119
# of Questions views:319
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Exam Question List
Question 1: What one of the following is optional when creating a Catalo...
Question 2: Special Handling Notes can apply to which one of the followi...
Question 3: What role does the Engagement Manager play before the Worksh...
Question 4: Which of the following roles cannot update a consumer's reco...
Question 5: Matching rules enhance assignment capability by ____________...
Question 6: The ServiceNow Communities feature is only available for cus...
Question 7: Out-of-the-box, the consumer support portal (/csp) CANNOT be...
Question 8: Which are the key self-service functions of the Customer Sup...
Question 9: Which of the following are true regarding the Community Port...
Question 10: Information about a customer's service contract is found in ...
Question 11: ACME corporation wants to use ServiceNow CSM for supporting ...
Question 12: Match the business rule to its function in the Self-Service ...
Question 13: Users with the sn_customerservice.proxy_contact role can do ...
Question 14: What module is used to create Case Record Producers?...
Question 15: Agents and managers cannot create knowledge articles from Co...
Question 16: In the Customer Service Management space, what does the term...
Question 17: What is required to enable the Follow the sun field on the C...
Question 18: Which of the following functions can be completed when using...
Question 19: What is the purpose of a Catalog Item variable?...
Question 20: Which social media channels are NOT available out-of-box?...
Question 21: What are features of Customer Service Management? (Choose fo...
Question 22: What do blue circles in the timeline of a case form represen...