GCX-ARC Exam Dumps

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Certification Provider:	Genesys
Exam Code / Number:	GCX-ARC
Exam Name:	Genesys Cloud CX: Architect Certification
Exam Questions:	62
Last Updated:	Jun 06, 2026
Corresponding Certification:	Genesys Cloud CX

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Genesys GCX-ARC Exam Syllabus Topics:

Topic	Details
Topic 1	Introduction to Genesys Cloud Architect: For Genesys Cloud Architects and IVR Designers, this section of the exam covers the foundational concepts of Genesys Cloud Architect. It delves into the concept of an Interactive Voice Response (IVR) system and explores the features of Architect.
Topic 2	Flow Configurations: For Contact Center Architects and Solution Designers, this domain of the exam covers advanced flow configurations in Genesys Cloud. It starts with defining routing strategies and then moves on to using inbound flows to create routing paths for incoming calls. The section covers the configuration of Salesforce data actions integration, explaining how to connect Genesys Cloud with external CRM systems.
Topic 3	Admin Interface: For Genesys Cloud Administrators and System Configurators, this section focuses on the administrative aspects of Architect. It explains the usage of the task and state editor and covers the configuration of default flow settings. Candidates will learn how to set default action settings and event-handling behavior.
Topic 4	Scheduling in Genesys Cloud: For Workforce Managers and Operations Planners, this section covers the scheduling capabilities within Genesys Cloud. It guides candidates through the process of creating a schedule and configuring its recurrence settings. The section explains the concept of schedule-based routing and its implications for contact center operations.
Topic 5	Variables and Prompts: For IVR Developers and Flow Designers, this part of the exam dives into the technical aspects of working with variables and prompts in Architect. It explains the built-in variables of an Architect and demonstrates how to create expressions. The section also covers the concept and usage of prompts in detail.

Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-architect-certification

Genesys GCX-ARC certification exam covers a range of topics, including the fundamentals of Genesys Cloud CX, the architecture of the platform, and how to implement and configure various Genesys Cloud CX solutions. Candidates are also tested on their ability to troubleshoot and optimize the performance of Genesys Cloud CX solutions. GCX-ARC exam is designed to be challenging and comprehensive, ensuring that certified professionals have a thorough understanding of the platform and are well-equipped to design and implement Genesys Cloud CX solutions that meet the needs of their organizations.

Achieving the GCX-ARC certification demonstrates that a candidate has the knowledge and skills needed to design and implement Genesys Cloud CX solutions that meet the needs of customers. Genesys Cloud CX: Architect Certification certification is recognized by Genesys and is a valuable asset for professionals seeking to advance their career in the field of customer experience. Candidates who pass the exam receive a certificate and can use the GCX-ARC logo on their resume and business cards, demonstrating their expertise in the field.