MB-230日本語 Exam Dumps

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Certification Provider:	Microsoft
Exam Code / Number:	MB-230J
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
Exam Questions:	373
Last Updated:	Jul 21, 2026
Corresponding Certification:	Microsoft Dynamics 365

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The MB-230 exam assesses the candidate's ability to configure and customize the customer service module of Dynamics 365, manage cases, work orders, and other related entities. MB-230J exam also covers topics such as customer service analytics, integration with other applications, and knowledge management. Passing MB-230J exam will demonstrate the candidate's ability to design, implement, and support customer service solutions using Dynamics 365.

Microsoft MB-230 certification exam is a great opportunity for professionals who want to enhance their skills and knowledge in customer service solutions using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification exam covers essential topics related to designing and implementing effective customer service solutions, and passing MB-230J exam can lead to earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is an excellent way for professionals to demonstrate their skills and knowledge and advance their careers in customer service solutions.

Microsoft MB-230 certification exam is an excellent opportunity for individuals who are interested in pursuing a career in customer service functional consulting using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification exam tests the candidate's skills and knowledge in customer service processes, tools, and features, and demonstrates their proficiency in using Dynamics 365 to improve customer service operations. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification is highly valued by employers and opens up new career opportunities for individuals seeking to advance their careers in customer service management.

Microsoft MB-230日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Extend Customer Service by Using Microsoft Power Platform: Microsoft functional consultants enhance their expertise by learning to configure model-driven apps tailored for Customer Service scenarios. The topic includes creating custom apps to meet specific business needs and implementing Copilot Studio to automate and enhance service workflows.
Topic 2	Manage Cases, Knowledge Management, and Feedback: This topic equips Microsoft functional consultants to create and manage cases effectively, ensuring smooth resolution processes. The subject explores configuring foundational Customer Service components, enabling the use of Knowledge Management to streamline information sharing. Additionally, capturing customer feedback with Customer Voice empowers consultants to gather actionable insights.
Topic 3	Implement Scheduling and Routing: This section trains Microsoft functional consultants to configure service scheduling for optimizing resource allocation. It includes setting up routing processes to ensure customer inquiries are directed to the appropriate channels or personnel. The focus on scheduling and routing prepares consultants to design seamless workflows and reduce response time, improving overall operational efficiency within Customer Service environments.
Topic 4	Implement Dynamics 365 Contact Center: This topic prepares Microsoft functional consultants to deploy and configure Dynamics 365 Contact Center solutions. Key areas include managing communication channels to offer multichannel customer support, implementing agent productivity features for efficient task handling, and setting up agent workspaces for streamlined operations.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx