Nortel SCCS/Express/TAPI/Web Client/Agent 920-316 Certified Exam Dumps

920-316 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 920-316
Exam Name: SCCS/Express/TAPI/Web Client/Agent
Exam Questions: 69
Last Updated: Aug 19, 2026
Corresponding Certification: NCSS

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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Nortel Express Contact Center- Configuration and deployment
  • 1. Agent setup and skill assignment
    • 2. Queue management and routing rules
      SCCS (Symposium Call Center Server) Architecture- System components and call flow architecture
      • 1. Call routing fundamentals
        • 2. Server roles and telephony integration
          Web Client Functionality- Agent web-based interface
          • 1. Login and session management
            • 2. Real-time call monitoring features
              TAPI Integration- Telephony Application Programming Interface (TAPI)
              • 1. CTI integration concepts
                • 2. Call control and event handling
                  Agent Operations- Contact center agent workflows
                  • 1. Call handling procedures
                    • 2. Status management and reporting


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