Salesforce Contact Center Accredited Professional AP-226 Certified Exam Dumps

AP-226 Exam Dumps

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Certification Provider: Salesforce
Exam Code / Number: AP-226
Exam Name: Contact Center Accredited Professional
Exam Questions: 209
Last Updated: Jul 08, 2026
Corresponding Certification: Accredited Professional Certification

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Salesforce AP-226 Exam Syllabus Topics:

SectionWeightObjectives
Design29%- Solution Design
  • 1. Design scalable and maintainable solutions
  • 2. Apply standard data models and best practices
  • 3. Map Contact Center functionalities to requirements
- Implementation Planning
  • 1. Create release management strategies
  • 2. Define KPI measurement methods
  • 3. Design implementation plans
- Contact Center Capabilities
  • 1. Define persona-based user experiences
  • 2. Evaluate standard Contact Center functionality
  • 3. Determine future functionality usage
Implement41%- Core Contact Center Configuration
  • 1. Validate Contact Center metrics
  • 2. Configure business processes
  • 3. Configure basic Contact Center functionality
- Self-Service and Automation
  • 1. Configure case management functionality
  • 2. Configure self-service functionality
  • 3. Configure bots functionality
- Communication Channels
  • 1. Configure messaging channels
  • 2. Configure email functionality
  • 3. Configure voice functionality
  • 4. Configure Omni-Channel functionality
- Data and Migration
  • 1. Determine data migration strategies
  • 2. Validate integrations and configurations
Discovery20%- KPIs and Success Metrics
  • 1. Prioritize business success measurements
  • 2. Identify key performance indicators
- Customer Use Cases and Stakeholders
  • 1. Define personas and stakeholders
  • 2. Conduct customer discovery interviews
- Business Requirements
  • 1. Identify required features and capabilities
  • 2. Analyze business processes and channels
  • 3. Determine routing logic requirements
Deploy10%- Validation and Migration
  • 1. Validate deployment requirements
  • 2. Prepare systems for data migration
- Deployment Planning
  • 1. Document cut-over requirements
  • 2. Identify deployment processes


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