Avaya Proactive Contact Implementation and Maintenance - 3303 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A. calling party number (ANI) by record B. hard coding Automated Number Identification (ANI) on the Digital switch C. carrier/phone service provider should suppress ANI from dialer D. calling party number by Job E. carrier/phone service provider should build a Caller ID table based on called number and display based on this value

Discussion 0

Correct Answer: A Vote an answer

Question 2

On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A. Administrative B. Job C. Agent Monthly D. Agent

Discussion 0

Correct Answer: B Vote an answer

Question 3

A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A. SSH B. PRI C. SIP D. AML E. H.323

Discussion 0

Correct Answer: C,D Vote an answer

Question 4

A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A. Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation. B. Verify that the user's permissions include Job control access to Monitor in Role Editor. C. Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running. D. Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running. E. Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.

Discussion 0

Correct Answer: B Vote an answer

Question 5

Which command would you use to test event services?

A. check_mts B. check_pds C. dataclient D. enclient

Discussion 0

Correct Answer: D Vote an answer

Question 6

When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A. the expression section B. the label section C. the fields section D. the dimension section

Discussion 0

Correct Answer: A Vote an answer

Question 7

Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A. dgswitch.cfg B. locale.cfg C. opmon.cfg D. master.cfg E. dgcreate.cfg

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 8

Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server. B. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0). C. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server. D. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address). E. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 9

A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A. Infinite Job B. Post update C. Batch Campaign Update D. Virtual Agent

Discussion 0

Correct Answer: A Vote an answer