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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 3
B) 14
C) 13
D) 10
E) 4

2. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Mark duplicate records as unable to be called.
B) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
C) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
D) Copy missing records from the prior day's calling list to the newly downloaded calling list.
E) Retain recall configuration data set on account on consecutive day's download.

3. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master, cfg
B) H specified ports configuredindgswitch.cfg
C) PORTSinmaster, cfg
D) N specified ports configured in dgswitch.cfg
E) OPERATORS in master, cfg

4. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Edit/Execute
B) Read/Write/Execute
C) Read/Manage/Write
D) Read/Job control/Write

5. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
B) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
C) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
D) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
E) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.

Solutions: