3312 Exam Dumps

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Certification Provider:	Avaya
Exam Code / Number:	3312
Exam Name:	Avaya Aura® Contact Center Administration Exam
Exam Questions:	70
Last Updated:	Jun 21, 2026
Corresponding Certification:	ACSS

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Avaya 3312 exam is a computer-based test and consists of sixty-five multiple-choice questions. Candidates have ninety minutes to complete the exam and must achieve a passing score of seventy percent or higher. 3312 exam is administered by Pearson VUE, a leading provider of computer-based testing services.

Avaya 3312 certification exam is designed for IT professionals who want to validate their expertise in Avaya Aura® Contact Center Administration. Avaya Aura® Contact Center Administration Exam certification is intended for individuals who are responsible for managing and administering Avaya Aura® Contact Center systems. 3312 exam measures their knowledge and understanding of the Contact Center components, features, and functionality. Passing the Avaya 3312 exam will help individuals gain recognition as an expert in Avaya Aura® Contact Center Administration.

Avaya 3312 Exam Syllabus Topics:

Topic	Details
Topic 1	Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data Explain the functions within the Configuration Component
Topic 2	Demonstrate the ability to create and interpret Service Creation Environment scripts Explain the functions of a skillset and how and where they are used
Topic 3	Demonstrate a knowledge Service Creation Environment intrinsics and expression Interpret graphical or tabular displays
Topic 4	Explain the different functions of the Contact Center Management (CCM) component Describe the difference between Call Presentation Class options
Topic 5	Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator Describe the function of variables within the Service Creation Environment

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488

Avaya 3312 certification exam covers a range of topics related to Avaya Aura® Contact Center administration, including the architecture and components of the contact center, configuration of contact center applications, and management of agents and their activities. Candidates will also be tested on their ability to troubleshoot and resolve issues related to contact center operations, as well as their knowledge of reporting and analytics tools used in the contact center environment.