Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) - 3M00030A FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

What is the function of the User Synchronization Service in Avaya Contact Center Select (ACCS)? (Select one.)

A. It ensures all ACCS supervisors and agents have valid IP Office User Accounts on the IP Office platform B. It is responsible for assigning agent skillsets C. It is responsible for all system changes D. It is responsible for configuring sample pre-configured data for the solution

Discussion 0

Correct Answer: A Vote an answer

Question 2

For a Greenfield site, which are the five IP Office configuration steps that need to be done manually in order for Avaya Contact Center Select (ACCS) to register and operate correctly? (Select five.)

A. Define SIP domain name B. Configure short code(s) C. Add base extension numbers D. Auto add users accounts on IP Office for all contact center Agents E. Manually add user accounts on IP Office for all contact center Agents F. Configure Sync Service user account G. Add ACCS SIP extension user account

Discussion 0

Correct Answer: A,D,E,F,G Vote an answer

Question 3

Avaya Contact Center Select (ACCS) comes with two sample Supervisor User Accounts called Reporting 1 and Reporting 2, which are some of the tasks that the Supervisor Users can perform? (Select five.)

A. Assigning agent to skills B. Managing agent and skills C. Adding Administrator Users D. Producing all historical reporting E. Making minimal configuration changes, for instance add activity codes, view skill setup, and view agent configurations F. Producing all real-time reporting

Discussion 0

Correct Answer: A,C,D,E,F Vote an answer

Question 4

Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets. B. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls. C. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements. D. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

Discussion 0

Correct Answer: A,B Vote an answer

Question 5

Avaya Contact Center Select (ACCS) currently supports High Availability.

A. True B. False

Discussion 0

Correct Answer: B Vote an answer

Question 6

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which is the scenario depicted in the diagram shown here? (Select one.)

A. Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution B. Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device
-Secure Solution C. Agent works from home using their "Non Avaya" Phone as their audio device

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which is a component of the Avaya Contact Center Select (ACCS) Ignition Process?(Select one.)

A. Network Setup Wizard B. ACCS Patch Installer C. Network Configuration Wizard D. Installation Wizard

Discussion 0

Correct Answer: C Vote an answer

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