6201-1 Exam Dumps
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 6201-1 real exam questions and online practice test engine by FreeCram. Try 6201-1 exam questions for free. You can also download a free demo of the 6201-1 exam PDF version.
Avaya's 6201-1 actual exam materials brought to you by FreeCram group of Avaya certification experts.
View all 6201-1 actual exam questions & answers and explanations for free.
If you like our product, you can request full access to all the latest Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 6201-1 exam premium questions.
| Certification Provider: | Avaya |
|---|---|
| Exam Code / Number: | 6201-1 |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Questions: | 55 |
| Last Updated: | Jul 13, 2026 |
| Corresponding Certification: | Avaya-Certification |
(256 Up Votes)Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Performance Management | 15% | - Service level and agent performance analysis - CMS Supervisor administration - Real-time and historical reporting |
| ACD, Call Routing & Vectoring | 25% | - Call treatment and routing logic - Vector programming and VDN configuration - ACD, hunt groups and skill assignment |
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - Data collection and reporting principles - CMS architecture and components - CMS installation and setup |
| Avaya Aura Communication Manager Fundamentals | 25% | - SAT administration basics - Licensing and feature overview - System architecture and integration |
| Maintenance, Troubleshooting & Best Practices | 15% | - Backup, restore and system health checks - Common implementation issues and fixes - Diagnostic tools and log review |