Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation 6201-1 Certified Exam Dumps

6201-1 Exam Dumps

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Certification Provider: Avaya
Exam Code / Number: 6201-1
Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Exam Questions: 55
Last Updated: Jun 25, 2026
Corresponding Certification: Avaya-Certification

Go To 6201-1 Questions

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Contact Center Implementation- Deployment and Configuration
  • 1. Hunt groups and routing strategies
  • 2. Agent, skill, and vector configuration
  • 3. Installation prerequisites
Avaya Call Management System Fundamentals- CMS Configuration
  • 1. Data collection and reporting
  • 2. Administration basics
  • 3. CMS architecture and functions
Avaya Aura Communication Manager Fundamentals- Platform Architecture
  • 1. Licensing and feature overview
  • 2. Avaya Aura Communication Manager components
  • 3. System architecture and integration
Maintenance and Troubleshooting- System Support
  • 1. Backup, restore, and best practices
  • 2. Common implementation issues
  • 3. Diagnostic tools and logs
Reporting and Performance Management- Monitoring Operations
  • 1. Agent and split performance analysis
  • 2. Real-time and historical reports
  • 3. Service level measurement
Call Routing and Vectoring- Routing Configuration
  • 1. VDN configuration
  • 2. Call treatment and routing logic
  • 3. Vector programming concepts


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