Avaya Aura Contact Center CCT and Multimedia Implementation - 6209 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

A. NCCT System Log B. NCCT Error Log C. NCCT Audit Log D. NCCT Security E. NCCT Call Log

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 2

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?

A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS) B. Add the Communication Control Toolkit (CCT) server to theCCMA C. Add the Microsoft Exchange server to the CCMA D. Assign the CCT server as a reporting server for the CCMS

Discussion 0

Correct Answer: A Vote an answer

Question 3

Which service contains the inbound message handler (IMH) component?

A. CCMM E-mail Manager Service B. CCMM Starter Service C. Contact Center Multimedia (CCMM) License Service D. CCMM Campaign Scheduler Service

Discussion 0

Correct Answer: D Vote an answer

Question 4

When verifying the Contact Center Multimedia (CCMM) installation, how would you verify the multimedia database?

A. Open the Database Maintenance utility and select "verify database" B. Use the Reference Client to send and receive a Multimedia type contact C. Browse to http://<server name>/csp/multimedia/ws.Contact.cls and verify the Web Service ws.Contact Web Page D. Ensure that the CCMM services are running

Discussion 0

Correct Answer: C Vote an answer

Question 5

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

A. Server Availability B. CCMM Contacts by Type C. Mailbox status D. CCMM Server performance E. Maximum contact wait time

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 6

What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?

A. Click Once Deployment technology B. A web browser installation C. A URL installation D. An application installation

Discussion 0

Correct Answer: A Vote an answer