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Every candidate studies differently, so FreeCram ships the 6209 practice questions in three formats: a printable PDF, a Desktop Test Engine for Windows, and an Online Test Engine that runs in any browser. However you prefer to prepare for Avaya Aura Contact Center CCT and Multimedia Implementation, there is a version that fits.
Avaya 6209 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center CCT and Multimedia Implementation Exam |
| Exam Number: | 6209 |
| Real Exam Qty: | 53–68 |
| Exam Price: | USD 150 (approx.) |
| Exam Format: | Computer-based exam, Multiple choice |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Not publicly specified (typically Avaya professional certifications do not expire or require recertification depending on track) |
| Related Certifications: | ACIS Avaya Aura Contact Center CCT and Multimedia |
| Passing Score: | 69% |
| Recommended Training: | Avaya Aura Contact Center Multimedia Implementation Training |
| Exam Registration: | Avaya Certification Information Pearson VUE Avaya Exams |
| Sample Questions: | Avaya 6209 Sample Questions |
| Exam Way: | Computer-based proctored exam (typically via Pearson VUE) |
| Pre Condition: | Recommended experience with Avaya Aura Contact Center or ACIS-level training (CCT and Multimedia track) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6209 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Contact Center Overview | - Contact Center architecture and components - Deployment models and server types |
| Topic 2: Application Deployment | - Configuration of multimedia services - Orchestration Designer usage |
| Topic 3: Design and Integration | - Network and licensing requirements - System integration with Avaya Aura platform |
| Topic 4: Administration and Reporting | - Real-time monitoring - Historical reporting and analytics |
| Topic 5: Maintenance and Troubleshooting | - Issue resolution and recovery procedures - System diagnostics |
| Topic 6: Contact Center Multimedia | - Outbound campaign management - Routing and prioritization mechanisms - Inbound multimedia contact types (email, IM, web, SMS, etc.) |
Common Questions About the Avaya 6209 Exam
The 6209 exam is the official exam behind the Avaya Aura Contact Center CCT and Multimedia Implementation credential from Avaya. It sits at the Professional level of the Avaya certification track. It is also associated with ACIS Avaya Aura Contact Center CCT and Multimedia. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The 6209 exam contains 53–68 questions and gives you 90 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.
You need 69% to pass the 6209 exam, and the official registration fee is USD 150 (approx.). A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.
Recommended experience with Avaya Aura Contact Center or ACIS-level training (CCT and Multimedia track)
Requirements can change, so confirm the latest details on the official Avaya exam page before you register.
You can book the 6209 exam through the following official channels:
The exam is delivered Computer-based proctored exam (typically via Pearson VUE), so pick the option that suits you when booking.
Avaya points candidates to these official courses:
Once you have worked through the official material, wrap up your preparation with the 53 practice questions from FreeCram to lock in what you have learned.
Yes. A free 6209 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the 6209 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.
The 6209 syllabus is divided into 6 domains, including Application Deployment, Maintenance and Troubleshooting, and Administration and Reporting. The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
Avaya Aura Contact Center CCT and Multimedia Implementation Sample Questions:
A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?
- A. The software installation stops the problem and must be corrected before proceeding
- B. The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the specific installation
- C. The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed
- D. The software installation stops and the PVI check utility must be rerun until all warnings are cleared
Correct Answer: B 🗳️
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
- A. The agent first and last name must be populated
- B. The agent user type must be set to supervisor agent
- C. The "Create CCT agent" option must be selected
- D. Enter the SIP address of the agent ...the voice uri server
Correct Answer: C 🗳️
Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?
- A. Through the Contact Center Manager Administration Network Configurations screen
- B. Through the email server
- C. Through the Outbound Campaign Manager
- D. Through the Multimedia Administrator
Correct Answer: A 🗳️
A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?
- A. Add a multimedia prefix to the skillset name
- B. Add a multimedia suffix to the skillset name
- C. Add a multimedia disposition code to the skillset name
- D. Add multimedia to the skillset name.
Correct Answer: A 🗳️
A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).
- A. Suggested responses
- B. Address book
- C. Voting buttons
- D. Expires after setting
- E. Autosignature
Correct Answer: A,B,E 🗳️
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