6211 Exam Dumps

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Certification Provider:	Avaya
Exam Code / Number:	6211
Exam Name:	Avaya Aura® Contact Center Multimedia Implementation Exam
Exam Questions:	78
Last Updated:	Jul 15, 2026
Corresponding Certification:	Avaya Certified Implementation Specialist

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Avaya 6211 exam covers various topics related to multimedia implementation, including multimedia architecture, multimedia routing, multimedia reporting, and multimedia integration. 6211 exam also covers topics related to multimedia components, such as multimedia messaging, multimedia email, multimedia chat, and multimedia social media. 6211 exam is designed to test the knowledge and skills of professionals in all aspects of multimedia implementation.

Avaya 6211 exam, also known as the Avaya Aura® Contact Center Multimedia Implementation exam, is a certification exam designed to test the knowledge and skills of professionals who want to implement multimedia contact center solutions using the Avaya Aura® platform. 6211 exam is intended for professionals who are experienced in designing, installing, and configuring contact center solutions and want to take their skills to the next level by implementing multimedia capabilities.

Avaya 6211 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications Multimedia Configuration and Administration
Topic 2	Describe the Multimedia sample applications that are installed with Contact Center Multimedia Describe the Communication Control Toolkit components
Topic 3	Describe real-time and historical reporting for multimedia contacts Configure the Multimedia settings for Contact Center Agent Desktop
Topic 4	Configure the communication tools in the Multimedia Administration application Avaya Proactive Outreach Manager integration components
Topic 5	Perform the routine maintenance tasks for the Contact Center Multimedia database Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
Topic 6	Describe the components required to route email contacts including rules, rule components, and limitations Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
Topic 7	Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT) AACC with POM Integration

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497