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Apple Desktop Service Certification Sample Questions:

1. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini requires more RAM.
B) The Combo drive is not capable of burning DVD's.
C) The Mac mini requires a firmware update.
D) The Mac mini optical drive is malfunctioning.

2. To utilize Gigabit Ethernet, you must use an Ethernet cable with:

A) four wires (two pairs) present.
B) six wires (three pairs) present.
C) eight wires (four pairs) present.
D) two wires (one pair) present.

3. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Hold the mouse button down for several seconds to regain cursor control.
B) Hold the eject button down for several seconds to reset the application.
C) Press the power button for several seconds to try shutting the computer down.
D) Disconnect the power cord and the backup battery for several minutes to reset the SMC.

4. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Lay the product on its side so it will not fall over.
B) Gather all necessary tools and perform all preliminary steps.
C) Order all available service parts for the appropriate configuration of the product.
D) Disconnect and reconnect all internal cables.
E) Discharge the CRT and establish an ongoing ground.

5. Why is a systematic troubleshooting approach useful?

A) It gives you precise guidelines for what to charge for repairs.
B) It verifies all operating system components are functioning.
C) It works when inspiration or experience fails.
D) It provides a telephone support system to help you resolve all issues.

Solutions: