Apple Desktop Service Certification - 9L0-005 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

When would component isolation be useful?

A. Before trying quick fixes. B. After escalating the issue. C. Before asking probing questions. D. After verifying the repair.

Discussion 0

Correct Answer: B Vote an answer

Question 2

A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A. The Mac mini requires more RAM. B. The Combo drive is not capable of burning DVD's. C. The Mac mini requires a firmware update. D. The Mac mini optical drive is malfunctioning.

Discussion 0

Correct Answer: B Vote an answer

Question 3

Which of the following is ALMOST CERTAINLY a software-related problem?

A. No Internet connectivity B. iPhoto quits when launched C. No video on display D. Single beep at startup

Discussion 0

Correct Answer: B Vote an answer

Question 4

Why is a systematic troubleshooting approach useful?

A. It gives you precise guidelines for what to charge for repairs. B. It verifies all operating system components are functioning. C. It works when inspiration or experience fails. D. It provides a telephone support system to help you resolve all issues.

Discussion 0

Correct Answer: C Vote an answer

Question 5

Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?

A. Apple Hardware Test B. Mac Test Pro C. Apple Service Diagnostic D. Tech Tool Deluxe

Discussion 0

Correct Answer: C Vote an answer

Question 6

"In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?

A. It signifies that Apple Hardware Test requires more memory. B. It signifies that memory should be replaced. C. It signifies that all memory slots are occupied. D. It signifies that test results have been memorized.

Discussion 0

Correct Answer: B Vote an answer

Question 7

The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A. Run Apple Service Diagnostic. B. Replace the processor(s). C. Replace the Power Mac G5 logic board again. D. Replace the fans inside the Power Mac G5.

Discussion 0

Correct Answer: A Vote an answer

Question 8

Examine the exhibit. Will this application launch natively on a PowerPC-based Mac?

A. No B. Yes

Discussion 0

Correct Answer: B Vote an answer

Question 9

When discharging a CRT, what part do you touch with the tip of the discharge tool?

A. Flyback transformer B. yoke connector/cable C. anode aperture D. high voltage cable

Discussion 0

Correct Answer: C Vote an answer