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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
B) Select the iMessage check box in System Preferences > iCloud
C) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
D) Help the customer download Messages from the Mac App Store.

2. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.3
B) 10.6.4
C) 10.6.8
D) 10.6.1

3. How can a user delete a file named "junk document" from all previous Time Machine backups?

A) Select the Delete all Backups of "junk document" from the File menu in any standard Finder window.
B) Select the Delete all Backups of "junk document" from the Action menu in the Time Machine Finder window.
C) Delete "junk document" in the Time Machine Finder window for the most recent backup.
D) Open Time Machine preferences and remove the file "junk document" from the backup list.

4.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) EFI has detected a hardware issue.
B) Internet Recovery has started downloading the OS X Recovery system image.
C) Apple Service Diagnostics is loading.
D) The Mac is starting up from an external USB or Thunderbolt storage device.

5. If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

A) True
B) False

Solutions: