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Apple OS X Support Essentials 10.9 Sample Questions:

1. How can you identify the MAC addresses for all the Mac computer's network interfaces?

A) You can identify all the MAC addresses for the Mac computer's network interfaces from the Info pane of Network Utility.
B) The firmware initializes the Mac computer's hardware andlocates the booter file on a
system volume. The Power-On
Self-Test (POST) checks for basic hardware functionality when the Mac powers on.
C) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
D) Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.

2. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What are the advantages of code signing?
B) What are some of the common file flags used by OS X?
C) What are the five types of user accounts in OS X? How are they different?
D) What does OS X use bundles or packages for?

3. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

A) Create a managed account with Parental Controls.
B) Enable the Guest account for login.
C) Create a Guest account.
D) Create a Sharing Only account.

4. Where are application preferences stored?

A) Application preferences are almost always stored in the user's Library folder in the~/Library/Preferences folder. Newer sandboxed applications must always store their preferencesin a ~/Library/Containers/<Bundle ID>/Data/Library/Preferences folder, where "<Bundle ID>"is the unique bundle identifier for the application.
B) Spotlight metadata index databases are stored at the root of every volume in a /.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his encrypted home folder. And the Mail application maintains its own database in each user's home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be located in any of the Library folders in a folder named Spotlight.
C) The locked file flag prevents anyone, including the item's owner, from editing an item. Only the item's owner can unlock the item to then allow modification.
D) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.

5. How do you reset the printing system in OS X Mountain Lion?

A) Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
B) Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
C) Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
D) Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.

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