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CIPS Operations Management Sample Questions:

1. An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

A) yes- these objectives always guarantee a sale
B) yes- this means the product is superior to that of competitors
C) no- this means a customer will buy from the organisation, but not this particular product
D) no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation

2. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) dependability
B) flexibility
C) quality
D) speed

3. Which of the following situations would use a fixed-position layout?

A) vehicle assembly
B) supermarket
C) ship construction
D) buffet style restaurant

4. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

A) the amount of different uses for the item being produced
B) the fluctuation in demand for an item
C) the number of different customers / markets for the product
D) the number of different products made

5. Performance Benchmarking is a form of what type of benchmarking?

A) competitive
B) non-competitive
C) internal
D) external

Solutions: