Cisco Certified Support Technician (CCST) IT Support - 100-140 FREE EXAM DUMPS QUESTIONS & ANSWERS

A. Cost per ticket B. Ratio of escalated versus resolved tickets C. Total number of tickets received per month D. Average handle time per ticket

A. Assign a dedicated print server B. Restrict printer access to fewer users C. Upgrade the printer to a model with a faster processor D. Schedule regular automatic restarts of the print spooler during off-hours

A. Request the user to leave the workstation during the remote session to maintain privacy B. Limit the scope of remote access to only those systems and files that are relevant to the issue at hand C. Automatically copy all user files to a secure location for backup before starting troubleshooting D. Keep the remote session open after resolution in case the user reports additional issues

A. Send the information via email to have a record of the interaction B. Ask the caller to verify their identity by providing personal information C. Verify the identity of the caller by calling them back through the official contact number D. Provide the information as requested to comply with executive orders

A. The docking station uses a USB-C cable that does not support Power Delivery (PD) B. The laptop requires a proprietary charger C. The docking station is not plugged into an AC power source D. The USB-C cable is too long

A. Disconnect and reconnect from the power source. B. Place the desktop in locked/sleep mode. C. Boot the computer in safe mode. D. Update the device driver software.

A. It simplifies network management B. It enhances the performance of network applications C. It increases the speed of the internal network D. It exposes the devices to potential external attacks

A. ss -w B. ss -t -a C. ss -u -a D. ss -i

A. iwconfig B. hostname -I C. sudo lshw -C network D. ifconfig

A. Set all devices to obtain IP addresses automatically without a DHCP server B. Assign private IP addresses to all devices and use NAT for internet access C. Assign public IP addresses to all devices D. Use only IPv6 addresses for both internal and external communications

A. Summarize the insights gained and cite specific forum threads or posts where relevant B. Copy and paste forum content directly into internal documentation to preserve the original wording C. Disregard less popular solutions to avoid cluttering documentation with unverified information D. Document only those solutions that do not contradict the technician's initial understanding of the issue

A. Increase the subnet size on the network router B. Manually set a global unicast address on each end device C. Confirm that the DHCPv6 server is configured to distribute global unicast addresses D. Check the physical connectivity of the end devices to the network switches

A. Refuse to share any credentials and report the request to the IT security team B. Offer to create a temporary password and share that instead C. Ask the caller to send an official email request for audit purposes D. Share the credentials since the request appears to come from within the company