EXIN ITIL Foundation V 3.0 & ITIL Foundation EX0-101 Certified Exam Dumps

EX0-101 Exam Dumps

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Certification Provider: EXIN
Exam Code / Number: EX0-101
Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
Exam Questions: 80
Last Updated: Jun 21, 2026
Corresponding Certification: EXIN Inc Certification

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EXIN EX0-101 Exam Syllabus Topics:

SectionObjectives
Service Management as a Practice- ITIL Core Concepts
  • 1. Stakeholders and value creation
    • 2. Definition of service and value
      - Processes Overview
      • 1. Process characteristics
        • 2. Role of processes in ITSM
          ITIL Service Lifecycle- Continual Service Improvement
          • 1. CSI model
            • 2. Metrics and reporting
              - Service Transition
              • 1. Change management
                • 2. Release and deployment management
                  - Service Operation
                  • 1. Problem management
                    • 2. Incident management
                      - Service Design
                      • 1. Service catalog management
                        • 2. Design coordination
                          - Service Strategy
                          • 1. Strategy management
                            • 2. Financial management
                              Functions and Roles- ITIL Functions
                              • 1. Technical Management
                                • 2. Service Desk
                                  - Key Roles
                                  • 1. Service owner
                                    • 2. Process owner
                                      Processes in ITIL- Service Support Processes
                                      • 1. Request fulfillment
                                        • 2. Incident management
                                          - Service Delivery Processes
                                          • 1. Capacity management
                                            • 2. Availability management


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