EXIN ITIL Foundation V 3.0 & ITIL Foundation - EX0-101 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which one of the following activities is NOT part of the Deming Cycle?

A. Act B. Plan C. Do D. Co-ordinate

Discussion 0

Correct Answer: D Vote an answer

Question 2

Which one of the following functions would be responsible for the management of a data centre?

A. Application management B. Service desk C. Technical management D. Facilities management

Discussion 0

Correct Answer: D Vote an answer

Question 3

Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

A. Creating a baseline B. Defining measurable targets C. Implementing service and process improvements D. Reviewing measurements and metrics

Discussion 0

Correct Answer: B Vote an answer

Question 4

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To proactively prevent all outages to IT services B. To design and build processes which will meet business needs C. To decide how IT will engage with suppliers during the service lifecycle D. To deliver and manage IT services at agreed levels to business users and customers

Discussion 0

Correct Answer: D Vote an answer

Question 5

Which one of the following is the BEST description of a service request?

A. Anything that the customer wants and is prepared to pay for B. A request from a user for information, advice or for a standard change C. Any request or demand that is entered by a user via a self-help web-based interface D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

Discussion 0

Correct Answer: B Vote an answer

Question 6

What do customer perceptions and business outcomes help to define?

A. Total cost of ownership (TCO) B. Key performance indicators (KPIs) C. Governance D. The value of a service

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which one of the following can help determine the level of impact of a problem?

A. Configuration management system (CMS) B. Definitive media library (DML) C. Standard operating procedures (SOP) D. Statement of requirements (SOR)

Discussion 0

Correct Answer: A Vote an answer

Question 8

Who is responsible for defining metrics for change management?

A. The service owner B. The continual service improvement manager C. The change advisory board (CAB) D. The change management process owner

Discussion 0

Correct Answer: D Vote an answer