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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure location where definitive hardware spares are held
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
D) A database that contains definitions of all media CIs

2. Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only C

3. Which one of the following is NOT an objective of problem management?

A) Preventing problems and resulting incidents from happening
B) Minimizing the impact of incidents that cannot be prevented
C) Restoring normal service operation as quickly as possible
D) Eliminating recurring incidents

4. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) Both of the above
B) Neither of the above
C) 2 only
D) 1 only

5. Which one of the following activities does application management perform?

A) Defining where the vendor of an application should be located
B) Agreeing the service levels for the service supported by the application
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Deciding who the vendor of the storage devices will be

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