EXIN ITIL Foundation (syllabus 2011) EX0-117 Certified Exam Dumps

EX0-117 Exam Dumps

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Certification Provider: EXIN
Exam Code / Number: EX0-117
Exam Name: ITIL Foundation (syllabus 2011)
Exam Questions: 238
Last Updated: Jun 27, 2026
Corresponding Certification: EXIN ITIL

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EXIN EX0-117 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Management as a Practice20%- Concepts of service and value
  • 1. Service definition and value co-creation
    • 2. Stakeholders and utility/warranty
      - Basic concepts of ITIL lifecycle
      • 1. Overview of ITIL lifecycle stages
        • 2. Processes vs functions
          Topic 2: Service Transition20%- Change and release processes
          • 1. Release and deployment management basics
            • 2. Change management overview
              - Configuration and knowledge management
              • 1. Service asset and configuration management
                • 2. Knowledge management principles
                  Topic 3: Continual Service Improvement10%- CSI principles
                  • 1. Deming cycle (Plan-Do-Check-Act)
                    • 2. Seven-step improvement process
                      Topic 4: Service Operation20%- Service desk and support
                      • 1. Request fulfillment basics
                        • 2. Service desk function
                          - Operational processes
                          • 1. Problem management
                            • 2. Incident management
                              Topic 5: Service Lifecycle Core Concepts30%- Service Design
                              • 1. Availability and capacity concepts
                                • 2. Design coordination
                                  • 3. Service level management basics
                                    - Service Strategy
                                    • 1. Value creation and business relationship management
                                      • 2. Portfolio management basics


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