EX0-117 Exam Dumps
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| Certification Provider: | EXIN |
|---|---|
| Exam Code / Number: | EX0-117 |
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Exam Questions: | 238 |
| Last Updated: | Sep 16, 2026 |
| Corresponding Certification: | EXIN ITIL |
(251 Up Votes)EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Strategy | - Service portfolio management - Demand management - Financial management for IT services |
| Topic 2: Continual Service Improvement | - 7-step improvement process - Service measurement and reporting |
| Topic 3: Service Operation | - Problem management - Event management - Incident management - Request fulfillment |
| Topic 4: Service Design | - Service catalog management - Availability and capacity management - Design coordination - Service level management |
| Topic 5: Service Transition | - Change management - Service asset and configuration management - Release and deployment management |
| Topic 6: Service Lifecycle Introduction | - Overview of ITIL concepts and structure - Service lifecycle principles |