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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche der folgenden Punkte sind im Zweck des Druckers zur „kontinuierlichen Verbesserung“ enthalten?

A) Die Herstellung von Verbindungen zwischen der Organisation und ihren Stakeholdern auf strategischer und taktischer Ebene
B) Die Verringerung der Wahrscheinlichkeit und der Auswirkungen von Vorfällen
C) Die Ausrichtung der Praktiken und Dienstleistungen der Organisation an sich ändernde Geschäftsanforderungen
D) Die schnellstmögliche Wiederherstellung des normalen Servicebetriebs


2. Welche Stakeholder schaffen gemeinsam Wert in einer Servicebeziehung?

A) Investor und Lieferant
B) Anbieter und Lieferant
C) Investor und Verbraucher
D) Verbraucher und Anbieter


3. Wozu dient ein Änderungsplan?

A) Zur Unterstützung bei der Bewältigung normaler Änderungen
B) Zur Unterstützung der Autorisierung von Standardänderungen
C) Zur Unterstützung der Zuweisung einer Änderungsautorität
D) Zur Unterstützung bei der Planung von Notfalländerungen


4. Welche Rolle wäre für jemanden mit viel Erfahrung in der IT- und Geschäftswelt am BESTEN geeignet?
Sie verfügen außerdem über Erfahrung in der Verwaltung von Beziehungen zu verschiedenen Interessengruppen, darunter Lieferanten und Geschäftsführern.

A) Problemanalytiker
B) Autorität ändern
C) Service-Desk-Agent
D) Service-Level-Manager


5. Welche HAUPTfaktoren werden bei der Beurteilung der Priorität eines Vorfalls berücksichtigt?

A) Die Kosten und die Dringlichkeit
B) Die Dringlichkeit und die Auswirkungen
C) Die Komplexität und die Kosten
D) Die Auswirkungen und die Komplexität


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: B

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