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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Available Languages: | Spanish, English, Portuguese, German, Chinese (Simplified), Japanese, French |
| Exam Format: | Online proctored or onsite, Multiple-choice questions, Closed book |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Recommended Training: | AXELOS ITIL 4 Overview PeopleCert Official ITIL Training |
| Exam Registration: | EXIN ITIL Foundation Certification Page PeopleCert ITIL Certification Portal |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| ITIL Practices Overview | - Technical management practices - General management practices (e.g., incident, change, problem management) - Service management practices |
| Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| ITIL Service Value System (SVS) | - Governance - Service value chain - Guiding principles - Continual improvement |
Your EXIN ITIL Foundation (V4) Questions, Answered
The ITIL exam is the official exam behind the ITIL 4 Foundation credential from EXIN. It sits at the Foundation level of the EXIN certification track. It is also associated with ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The ITIL exam contains 40 questions and gives you 60 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.
You need 65% (26 out of 40 questions) to pass the ITIL exam, and the official registration fee is Approx. 250–350 USD (varies by region and provider). A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.
No formal prerequisites required; recommended familiarity with IT service management concepts
Requirements can change, so confirm the latest details on the official EXIN exam page before you register.
You can book the ITIL exam through the following official channels:
The exam is delivered Online proctored exam or authorized test center (onsite), so pick the option that suits you when booking.
EXIN points candidates to these official courses:
Once you have worked through the official material, wrap up your preparation with the 505 practice questions from FreeCram to lock in what you have learned.
Yes. A free ITIL PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the ITIL exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.
The ITIL syllabus is divided into 4 domains, including ITIL Service Value System (SVS), Key Concepts of Service Management, and ITIL Practices Overview. The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
EXIN ITIL Foundation (V4) Sample Questions:
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?
- A. Change enablement
- B. Service desk
- C. Incident management
- D. Service request management
Correct Answer: A 🗳️
Which is a purpose of release management?
- A. To make new and changed services available for use
- B. To move hardware and software to live environments
- C. To handle user-initiated service requests
- D. To protect the organization's information
Correct Answer: A 🗳️
Which term relates to service levels aligned with the needs of service consumers?
- A. Utility
- B. Warranty
- C. Service management
- D. Cost
Correct Answer: B 🗳️
Which guiding principle focuses on reducing costs and human errors?
- A. Optimize and automate
- B. Focus and value
- C. Collaborate and promote visibility
- D. Think and work holistically
Correct Answer: A 🗳️
Which joint activity performed by a service provider and service consumer ensures continual value co- creation?
- A. Service provision
- B. Service consumption
- C. Service offering
- D. Service relationship management
Correct Answer: D 🗳️
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