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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A) Change enablement
B) Service desk
C) Incident management
D) Service request management

2. Which is a purpose of release management?

A) To make new and changed services available for use
B) To move hardware and software to live environments
C) To handle user-initiated service requests
D) To protect the organization's information

3. Which term relates to service levels aligned with the needs of service consumers?

A) Utility
B) Warranty
C) Service management
D) Cost

4. Which guiding principle focuses on reducing costs and human errors?

A) Optimize and automate
B) Focus and value
C) Collaborate and promote visibility
D) Think and work holistically

5. Which joint activity performed by a service provider and service consumer ensures continual value co- creation?

A) Service provision
B) Service consumption
C) Service offering
D) Service relationship management

Solutions: