Exam Name: ITIL Foundation (V4)
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN : ITIL Exam Premium Dumps
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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| ITIL Practices Overview | - Technical management practices - General management practices (e.g., incident, change, problem management) - Service management practices |
| Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| ITIL Service Value System (SVS) | - Governance - Service value chain - Guiding principles - Continual improvement |
EXIN ITIL Foundation (V4) Sample Questions:
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?
- A. Change enablement
- B. Service desk
- C. Incident management
- D. Service request management
Correct Answer: A 🗳️
Which is a purpose of release management?
- A. To make new and changed services available for use
- B. To move hardware and software to live environments
- C. To handle user-initiated service requests
- D. To protect the organization's information
Correct Answer: A 🗳️
Which term relates to service levels aligned with the needs of service consumers?
- A. Utility
- B. Warranty
- C. Service management
- D. Cost
Correct Answer: B 🗳️
Which guiding principle focuses on reducing costs and human errors?
- A. Optimize and automate
- B. Focus and value
- C. Collaborate and promote visibility
- D. Think and work holistically
Correct Answer: A 🗳️
Which joint activity performed by a service provider and service consumer ensures continual value co- creation?
- A. Service provision
- B. Service consumption
- C. Service offering
- D. Service relationship management
Correct Answer: D 🗳️
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