GCP-GC-ADM日本語 Exam Dumps

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Certification Provider:	Genesys
Exam Code / Number:	GCP-GC-ADM-JPN
Exam Name:	Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)
Exam Questions:	62
Last Updated:	Jun 21, 2026
Corresponding Certification:	Genesys Certified Professional

Go To GCP-GC-ADM日本語 Questions

Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Configure ACD email in Admin settings Create and publish an Evaluation form
Topic 2	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination
Topic 3	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues
Topic 4	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 5	List the main Dynamic Views and describe their use Genesys Cloud Data Actions Integration
Topic 6	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 7	Describe Scripts and basic script functionality Describe how to enable call recording on a Trunk
Topic 8	Configure and run an Interaction Details report Describe how to create and edit System and User Prompts
Topic 9	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 10	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate
Topic 11	Configure ACD Skills and Language Skills List the main types of reports and describe their use

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

Genesys GCP-GC-ADM (Genesys Cloud Certified Professional - Contact Center Administration) Certification Exam is a highly sought-after certification that is designed to validate an individual's knowledge of the Genesys Cloud platform. Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification is specifically targeted towards individuals who are looking to gain expertise in the administration of contact centers on the Genesys Cloud platform.

Certification Topics of Genesys GCP GC ADM Exam

Awareness of Genesys GCP GC ADM exam topics is the only way you can get a passing score. These topics include:

Miscellaneous information about GC-ADM exam and related issues 10%.
The benefits of the GCP certification 10%
Issues that professionals face while working on this technology 10%
The importance of Genesys GCP certification 50%
Issues with the process of achieving the certification 20%

Genesys Cloud Certified Professional – Contact Center Administration (GCP-GC-ADM) certification exam is a globally recognized certification program that validates an individual’s skills and knowledge in administering the Genesys Cloud Contact Center platform. GCP-GC-ADM-JPN exam is designed for professionals who are responsible for configuring, managing, and maintaining the Genesys Cloud Contact Center platform.