GCP-GC-ADM Exam Dumps

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Certification Provider:	Genesys
Exam Code / Number:	GCP-GC-ADM
Exam Name:	Genesys Cloud Certified Professional - Contact Center Administration
Exam Questions:	62
Last Updated:	Jul 12, 2026
Corresponding Certification:	Genesys Certified Professional

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The Genesys Cloud Certified Professional - Contact Center Administration certification exam covers a wide range of topics related to contact center administration, including call routing, reporting, agent management, and system configuration. It is a comprehensive exam that requires candidates to demonstrate a high level of proficiency in these areas. GCP-GC-ADM exam is also designed to be challenging, ensuring that only those with a deep understanding of the material will pass.

In order to prepare for the Genesys GCP-GC-ADM Exam, candidates can take advantage of a wide range of resources, including study guides, practice exams, and training courses. These resources are designed to help candidates build their knowledge and skills in the areas covered by the exam, and to ensure that they are fully prepared to pass the certification exam.

Genesys GCP-GC-ADM (Genesys Cloud Certified Professional - Contact Center Administration) Exam is a professional certification exam designed to test the skills and knowledge of contact center administrators who work with the Genesys Cloud platform. GCP-GC-ADM exam is designed for individuals who have experience with contact center administration and are looking to enhance their skills and knowledge in this area.

Genesys GCP-GC-ADM Exam Syllabus Topics:

Topic	Details
Topic 1	Configure and test an Outbound Power Dialing campaign List the features of Genesys Cloud Contact Center
Topic 2	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 3	Configure ACD Skills and Language Skills List the main types of reports and describe their use
Topic 4	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination
Topic 5	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 6	List the main Dynamic Views and describe their use Genesys Cloud Data Actions Integration
Topic 7	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues
Topic 8	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 9	Configure Automatic Call Distribution to optimize customer service Explain interaction flow and queue design
Topic 10	Configure and run an Interaction Details report Describe how to create and edit System and User Prompts
Topic 11	Configure ACD email in Admin settings Create and publish an Evaluation form
Topic 12	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

Certification Topics of Genesys GCP GC ADM Exam

Awareness of Genesys GCP GC ADM exam topics is the only way you can get a passing score. These topics include:

Issues that professionals face while working on this technology 10%
The importance of Genesys GCP certification 50%
The benefits of the GCP certification 10%
Miscellaneous information about GC-ADM exam and related issues 10%.
Issues with the process of achieving the certification 20%