Genesys GCP7-System Consultant for Inboud Voice GE0-701 Certified Exam Dumps

GE0-701 Exam Dumps

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Certification Provider: Genesys
Exam Code / Number: GE0-701
Exam Name: GCP7-System Consultant for Inboud Voice
Exam Questions: 100
Corresponding Certification: Genesys Certification

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Genesys GE0-701 Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Architecture & Core Concepts- Inbound voice call flow design
  • 1. Call routing logic
    • 2. DN and switch configuration concepts
      - Genesys system components overview (GCP7 platform)
      • 1. Routing architecture basics
        • 2. Interaction management concepts
          Topic 2: Integration & Deployment- System deployment practices
          • 1. Environment setup
            • 2. High-level deployment architecture
              - Telephony integration
              • 1. SIP and PSTN concepts
                • 2. Gateway configuration overview
                  Topic 3: Routing & Configuration- Configuration of inbound voice environments
                  • 1. IVR and interaction flows
                    • 2. Place routing components
                      - Strategy and routing design
                      • 1. Treatment and event handling
                        • 2. Routing strategy principles
                          Topic 4: System Administration- Troubleshooting
                          • 1. Routing issue resolution
                            • 2. Call flow debugging
                              - Platform maintenance
                              • 1. Server configuration basics
                                • 2. Monitoring and logging


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