HP0-022 Exam Dumps
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| Certification Provider: | HP |
|---|---|
| Exam Code / Number: | HP0-022 |
| Exam Name: | Essential Service Skills |
| Exam Questions: | 67 |
| Corresponding Certification: | HP Certification III |
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HP HP0-022 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Best Practices | 25% | - Communication and customer focus - ITIL-aligned service processes |
| Change & Configuration Management | 25% | - Configuration items and CMDB - Change request process and approval |
| Incident & Problem Management | 25% | - Root cause analysis and problem control - Incident recording and resolution |
| Service Delivery Concepts | 25% | - Service level agreements and targets - Service lifecycle and models |